Specialist Services Administrator in Wolverhampton

Role: Customer Service Specialist Reports into: Head of Customer Services Hours: Monday – Friday between 9.00am – 17:00pm Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We are a worldwide organisation and have been working in the UK for almost 40 years. 90% call compliance rate ~ As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly. Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce. Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team. Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued. Administrative Excellence: Execute all project-related admin with precision, including the management of insurance claims and complaints. Quality Control: Identify and escalate service delivery gaps to ensure we maintain our high standards. Tackle ad-hoc tasks as they arise with a flexible, “can-do” approach (full training provided). Proactive and able to be persuasive over the phone Organised and pedantic to follow up all tasks in Salesforce with deadlines and responsibilities You have a genuine passion for high-volume call handling and take pride in “beating the clock” without sacrificing quality. For you, a missed KPI is a missed opportunity to help a customer. while full training is provided, prior experience with Salesforce or Claims Handling is a major advantage. Independent yet Collaborative: You are a self-starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team. Resilient & Reliable: You remain focused in a home-office environment and take pride in being a dependable point of contact. You remain calm under pressure, stay focused in a home-office environment, and take personal pride in being a steady, dependable point of contact for worried homeowners. You are someone who looks for solutions rather than just reporting problems, using your initiative to keep projects moving forward. Communications Specialist: You possess a “can-do” attitude and a professional phone manner. The customer service role can evolve to a residential sales role after high performance in 3-5 years. YOUR CAREER PATH: FROM CUSTOMER SERVICE TO RESIDENTIAL SALES At Geobear, we believe the best salespeople are built from the inside out. This role is not just a job — it’s a genuine launchpad for a career in residential sales. Every day you’ll be developing the exact skills our top-performing Area Managers rely on: deep product knowledge from handling hundreds of enquiries, consultative communication from supporting homeowners through stressful property issues, Salesforce mastery, and a sharp commercial eye from qualifying opportunities for the sales team. After demonstrating consistent high performance over 3–5 years — hitting your KPIs, showing strong commercial instinct, and bringing a proactive, solutions-oriented mindset — there is a clear pathway to progress into a Residential Area Manager role.