At a Glance
- Tasks: Engage with customers via WhatsApp and email, ensuring quick responses and booking site visits.
- Company: Join Geobear, a global leader in ground engineering solutions.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Why this job: Make a difference by helping clients solve their foundation issues with innovative solutions.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28500 - 30000 £ per year.
Role: Customer Service Specialist
Reports into: Head of Customer Services
Hours: Monday - Friday between 9.00am - 17:00pm
Salary: Up to £28000 per annum
Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week.
Brief Overview of Geobear
Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years.
Role KPI’s:
- Responding to clients in Whatsapp in 1 hour
- Booking site visits
- Communicating with customers via email within 24 hours of receipt
We think you need these skills to ace Customer Service Specialist in Watford
Customer Communication
Time Management
Problem-Solving Skills
Attention to Detail
Email Correspondence
Client Relationship Management
Adaptability
