At a Glance
- Tasks: Drive customer experience, manage enquiries, and support sales in a dynamic environment.
- Company: Join Geobear, a global leader in ground engineering with nearly 40 years of expertise.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for career advancement.
- Other info: Flexible, supportive team culture with clear pathways for growth.
- Why this job: Launch your career in residential sales while making a real difference for homeowners.
- Qualifications: Passion for customer service, strong communication skills, and Salesforce experience preferred.
The predicted salary is between 25000 - 28500 £ per year.
Role: Customer Service Specialist
Reports into: Head of Customer Services
Hours: Monday - Friday between 9.00am - 17:00pm
Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/Hatfield office two days per week.
Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We are a worldwide organisation and have been working in the UK for almost 40 years.
90% call compliance rate.
- As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly.
- Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce.
- Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team.
- Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued.
- Administrative Excellence: Execute all project-related admin with precision, including the management of insurance claims and complaints.
- Quality Control: Identify and escalate service delivery gaps to ensure we maintain our high standards.
- Tackle ad-hoc tasks as they arise with a flexible, 'can-do' approach (full training provided).
You have a genuine passion for high-volume call handling and take pride in 'beating the clock' without sacrificing quality. For you, a missed KPI is a missed opportunity to help a customer. While full training is provided, prior experience with Salesforce or Claims Handling is a major advantage.
Independent yet Collaborative: You are a self-starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team.
Resilient & Reliable: You remain focused in a home-office environment and take pride in being a dependable point of contact. You remain calm under pressure, stay focused in a home-office environment, and take personal pride in being a steady, dependable point of contact for worried homeowners. You are someone who looks for solutions rather than just reporting problems, using your initiative to keep projects moving forward.
Communications Specialist: You possess a 'can-do' attitude and a professional phone manner. The customer service role can evolve to a residential sales role after high performance in 3-5 years.
YOUR CAREER PATH: FROM CUSTOMER SERVICE TO RESIDENTIAL SALES
At Geobear, we believe the best salespeople are built from the inside out. This role is not just a job — it's a genuine launchpad for a career in residential sales. Every day you'll be developing the exact skills our top-performing Area Managers rely on: deep product knowledge from handling hundreds of enquiries, consultative communication from supporting homeowners through stressful property issues, Salesforce mastery, and a sharp commercial eye from qualifying opportunities for the sales team.
After demonstrating consistent high performance over 3–5 years — hitting your KPIs, showing strong commercial instinct, and bringing a proactive, solutions-oriented mindset — there is a clear pathway to progress into a Residential Area Manager role.
Specialist Services Administrator in Hatfield employer: Geobear Global
At Geobear, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. With a hybrid working model based in Wolverhampton/Hatfield, we offer our employees the flexibility to balance their professional and personal lives while providing comprehensive training and clear pathways for career advancement. Join us to be part of a team that values resilience, collaboration, and a proactive approach to customer service, all while contributing to meaningful solutions in ground engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Services Administrator in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Geobear Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Geobear Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Services Administrator in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Geobear Global:Your cover letter is your chance to shine! Tell us why you want to work at Geobear Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Geobear Global!
How to prepare for a job interview at Geobear Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
