At a Glance
- Tasks: Drive customer experience, manage enquiries, and support sales in a dynamic environment.
- Company: Join Geobear, a global leader in ground engineering with nearly 40 years of expertise.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for career advancement.
- Other info: Flexible, supportive team culture with clear pathways for growth.
- Why this job: Launch your career in residential sales while making a real difference for homeowners.
- Qualifications: Passion for customer service, strong communication skills, and Salesforce experience preferred.
The predicted salary is between 25000 - 28500 £ per year.
Role: Customer Service Specialist
Reports into: Head of Customer Services
Hours: Monday - Friday between 9.00am - 17:00pm
Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/Hatfield office two days per week.
Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We are a worldwide organisation and have been working in the UK for almost 40 years.
90% call compliance rate.
- As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly.
- Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce.
- Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team.
- Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued.
- Administrative Excellence: Execute all project-related admin with precision, including the management of insurance claims and complaints.
- Quality Control: Identify and escalate service delivery gaps to ensure we maintain our high standards.
- Tackle ad-hoc tasks as they arise with a flexible, 'can-do' approach (full training provided).
You have a genuine passion for high-volume call handling and take pride in 'beating the clock' without sacrificing quality. For you, a missed KPI is a missed opportunity to help a customer. While full training is provided, prior experience with Salesforce or Claims Handling is a major advantage.
Independent yet Collaborative: You are a self-starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team.
Resilient & Reliable: You remain focused in a home-office environment and take pride in being a dependable point of contact. You remain calm under pressure, stay focused in a home-office environment, and take personal pride in being a steady, dependable point of contact for worried homeowners. You are someone who looks for solutions rather than just reporting problems, using your initiative to keep projects moving forward.
Communications Specialist: You possess a 'can-do' attitude and a professional phone manner. The customer service role can evolve to a residential sales role after high performance in 3-5 years.
YOUR CAREER PATH: FROM CUSTOMER SERVICE TO RESIDENTIAL SALES
At Geobear, we believe the best salespeople are built from the inside out. This role is not just a job — it's a genuine launchpad for a career in residential sales. Every day you'll be developing the exact skills our top-performing Area Managers rely on: deep product knowledge from handling hundreds of enquiries, consultative communication from supporting homeowners through stressful property issues, Salesforce mastery, and a sharp commercial eye from qualifying opportunities for the sales team.
After demonstrating consistent high performance over 3–5 years — hitting your KPIs, showing strong commercial instinct, and bringing a proactive, solutions-oriented mindset — there is a clear pathway to progress into a Residential Area Manager role.
Specialist Services Administrator in Hatfield employer: Geobear Global
At Geobear, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. With a hybrid working model based in Wolverhampton/Hatfield, we offer our employees the flexibility to balance their professional and personal lives while providing comprehensive training and clear pathways for career advancement. Join us to be part of a team that values resilience, collaboration, and a proactive approach to customer service, all while contributing to meaningful solutions in ground engineering.
