Hours: Monday - Friday between 9.00am - 17.00pm Salary: Up to £28000 per annum Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week Brief Overview of Geobear Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years. Role KPI’s Responding to clients in Whatsapp in 1 hour Booking site visits Communicating with customers via email within 24 hours of receipt 90% call compliance rate Ensuring any call backs are undertaken the day they are received Working collaboratively to ensure customer portal messages are responded to within 24 hours of receipt The Role: What You’ll Do As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly. Your core responsibilities include: Lead Management: Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce. Booking site visits Manage Communications with clients via Whatsapp Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team. Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple channels, ensuring every customer feels heard and valued. End-to-End Communication: Take full ownership of the customer journey, providing proactive updates from initial query to resolution. Administrative Excellence: Execute all project‑related admin with precision, including the management of insurance claims and complaints. Quality Control: Identify and elevate service delivery gaps to ensure we maintain our high standards. Agility: Tackle ad‑hoc tasks as they arise with a flexible, "can-do" approach (full training provided). About You: Skills while full training is provided, prior experience with Salesforce or Claims Handling is a major advantage. Independent yet Collaborative: You are a self‑starter who thrives with autonomy while working remotely, but you never hesitate to jump in and support the team. Resilient
