At a Glance
- Tasks: Engage with customers via WhatsApp and email, ensuring quick responses and booking site visits.
- Company: Join Geobear, a global leader in ground engineering solutions.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Other info: Flexible hours and opportunities for career growth in a dynamic industry.
- Why this job: Be the voice of our customers and make a difference in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Role: Customer Service Specialist
Reports into: Head of Customer Services
Hours: Monday - Friday between 9.00am - 17:00pm
Salary: Up to £28000 per annum
Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton/ Hatfield office two days per week.
Brief Overview of Geobear
Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years.
Role KPI’s:
- Responding to clients in Whatsapp in 1 hour
- Booking site visits
- Communicating with customers via email within 24 hours of receipt
Customer Service Specialist in Birmingham employer: Geobear Global
At Geobear, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work culture. With a hybrid working model based in Wolverhampton/Hatfield, we offer our employees the flexibility to balance their professional and personal lives while providing comprehensive training and clear pathways for career advancement. Join us to be part of a team that values resilience, collaboration, and a proactive approach to customer service, all while contributing to meaningful solutions in ground engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Birmingham
✨Tip Number 1
Get to know Geobear! Research their services and values so you can show off your knowledge during interviews. It’ll help us see how you fit into our team.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to clients via WhatsApp and email, we recommend role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you have questions about the role or the company, don’t hesitate to ask during your interview. It shows us you're genuinely interested and engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Geobear.
We think you need these skills to ace Customer Service Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the role. We want to see how you can respond to clients quickly and effectively, just like in the job description!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Specialist role. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Relevant Skills:In your application, emphasise skills like communication and problem-solving. We’re looking for someone who can handle client queries efficiently, so make sure we see that in your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Geobear Global
✨Know Your Stuff
Before the interview, make sure you understand Geobear's services and how they relate to customer service. Familiarise yourself with their ground engineering solutions and think about how you can contribute to improving client communication.
✨Showcase Your Communication Skills
Since this role involves responding to clients via WhatsApp and email, be prepared to demonstrate your communication skills. Practice answering common customer queries clearly and concisely, and think of examples where you've successfully resolved customer issues in the past.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking of specific situations where you had to handle difficult customers or urgent requests, and outline how you approached these challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
