Senior Operations Manager

Senior Operations Manager

You will be responsible for the profitable delivery of a devolved profit and loss account, within service and contractual requirements, to deliver overall profitability and service for the relevant court cluster and for GEOAmey.

Key Responsibilities

• Manage the overall operation of your court cluster to meet profit targets within the devolved P&L account.
• Understand key profit drivers and direct all efforts to ensuring a profitable return from the court cluster.
• Understand the operation, the planning process and all other business system processes and ensure consistent application of GEOAmey SOP’s across the area.
• Achieve service standards as stipulated in the contract.
• Develop excellent understanding of the contract to ensure best value for GEOAmey.
• Manage, motivate and lead GEOAmey employees to maximise their performance and productivity.
• Ensure all employees working in your area of responsibility are fully aware of company policies, procedures and contractual requirements.
• Work as part of the regional team towards the achievement of the region and GEOAmey’s objectives.
• Develop and maintain positive relationships with key stakeholders including MOJ, court employees, prison staff and governors in order to influence them positively towards supporting GEOAmey’s objectives.
• Lead on performance and contract management of cluster.
• Encourage team to constantly strive for higher standards.
• Manage the operational team within the cluster to deliver the contract expectations, contract KPI’s and overall performance objectives.
• Give specific feedback to help improve performance, and work hard through honest conversations to improve areas of underperformance.
• Set high personal standards by example.
• Ensure procedures are carried out accurately and timely.
• Management knowledge and experience within cost and profit targets.
• Develop an understanding of the GEOAmey contract and work to achieve profitability within your cluster.

People & Performance

• Delivery of strategic “People Plans” for cluster with a focus on succession planning, talent mapping and performance management.
• Line manage the Operational Management Team within cluster.
• Contribute to meeting the strategic objectives of GEOAmey by driving the performance of the cluster.
• Work with HR team to foster a proactive employee relations and engagement culture, including where applicable relationships with recognised trade unions.
• Creates a climate of participation, trust and respect.
• Communicate with internal staff and external agencies to ensure compliance with performance targets and strategic objectives.
• Is confident, clear and accurate when communicating.
• Holds regular and effective meetings/briefings/toolbox talks.
• Ensures the team clearly understands roles and responsibilities.
• Shares success with team.
• Builds effective, confident and clear communication within a group or team.
• Positively influences employees and stakeholders.

Leading Change

• Explains the challenges of the business in a clear way, to enable understanding of all employees of the contribution that they can make towards the success of GEOAmey.

Health, Safety & Compliance

• Ensure that Health and Safety policies and procedures are in place and adhered to at all times within your cluster.
• Evaluate and monitor the delivery of services to maintain health & safety of employees, those in our care and other agencies at our locations.
• Promote a high standard of safe working practices with all employees to ensure awareness of their own personal safety at all times.
• Ensure the implementation of policies relating to health & safety.
• Demonstrate and apply knowledge of risk assessments in the workplace.
• Is compliant with all Standard Operating Procedures (SOP’s).
• Produce accurate and timely business information as required.
• Achieve targets ensuring continuous improvements, always keeping them in line with profit requirements.
• Reinforce requirements for compliance standards.

Equality, Diversity and Inclusion

• Champion the values of the company value system, ensuring employees conduct themselves in an appropriate manner at all times.
• Proactively support the investors in Diversity accreditation within your cluster.
• Apply consistent standards to all employees irrespective of age, sex, race, disability, transitioning (gender reassignment), sexual orientation, marriage and civil partnership, pregnancy and maternity or religion and belief.
• This role requires you to have and maintain a good level of fitness to carry out the role safely, without putting your own health or those around you at risk.
• Exceptional communication and observation skills, the ability to engage with people effectively and to actively listen.
• Demonstrate patience and understanding especially during challenging situations.
• Be resilient and cope well with changing priorities, with the ability to work well under pressure and to tight timelines.
• Understand and follow processes and procedures.
• Maintain a positive and practical attitude with a flexible approach.
• Accurate and keen eye for attention to detail.
• Manage multi-tasking in a fast‑paced environment.
• Have a good grasp of technology and can use handheld devices.

Vetting

All successful applicants will be required to go through an Enhanced Disclosure application process with Disclosure Scotland. The process involves a thorough background check to assess suitability for a position that involves working with children and/or vulnerable adults, sensitive information, or circumstances where trust is paramount. Completion of this process is mandatory before the offer is confirmed.

Inclusivity

We encourage applications from individuals of all backgrounds and are committed to ensuring equal opportunity for all applicants.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Other

Industries

• Security and Investigations

Location

Aberdeenshire, Scotland, United Kingdom