At a Glance
- Tasks: Support and care for individuals in custody, ensuring their safety and dignity.
- Company: Join GEOAmey, a leading provider of correctional services in the UK.
- Benefits: Enjoy 25 days annual leave, pension scheme, and mental health support.
- Other info: Comprehensive training provided and opportunities for career advancement.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: No experience needed; empathy and patience are key!
Permanent contract on a 38 hour per week contract, with regular overtime available although not guaranteed.
You will join on an hourly rate of £12.71 per hour (£25,114.96 per annum). In addition, rates of pay increase after 12 months service to £13.65 per hour.
Full UK Driving Licence required for this role.
The start date for this role will be on 11th May 2026 for a 5-week training course finishing on 9th June 2026. The course will require 100% attendance.
Recruitment Process:
- Pre-employment security screening call & role overview (20-30-minute Telephone call)
- Pre-employment psychometric test (45-minute on-line assessment via SOVA)
- Competency Interview with hiring manager (45-minute via Microsoft Teams)
Can you deal with people from widely differing backgrounds and when they are in difficult personal circumstances? Are you flexible, confident and have the skills and ability to deal with people from widely differing backgrounds? Can you communicate effectively and deal with conflict or challenging situations calmly and with confidence? Are you non-judgemental and committed to engaging with people in a respectful way and one that upholds their dignity? If the answer is yes, we would like to ask one last question - will you please apply for an enormously rewarding and important role with us?
What is involved in this job?
- The people in your care and custody will have a variety of different needs and it will be your role to ensure they are met.
- Ensuring the people you will be responsible for are treated with dignity and respect at all times whilst maintaining a safe, secure, and structured environment.
- You have full responsibility for every aspect of the physical and mental wellbeing of adults in your care to ensure they are safe and secure.
- You will liaise with Prison and Police authorities, ensuring all documentation is completed and correct, carrying out risk assessments on vulnerable or at-risk prisoners.
- You will escort, supervise, and transport prisoners from courts, police stations or prisons.
- You will be responsible for your vehicle each day, carrying out external and internal checks and making sure it has the right equipment and consumables for the day, like food and water.
- You will support colleagues with activities in court, relating to the custody and care of prisoners in cells complexes and court docks.
What experience do I need?
You do not need it; your personal attributes are more important as we provide you with a five-week comprehensive full time training programme followed by a full week of job shadowing. This ensures you will be fully prepared to take on the role and responsibilities of a front-line Prisoner Custody Officer. We are looking for you to have the right behaviours to care for and help people; you will need empathy, patience, and the ability to remain calm and composed in stressful situations - we teach you the technical 'stuff' in the classroom.
A basic level of physical fitness and flexibility is however required so that you can carry out the role safely.
Our Prisoner Custody Officers all have very different backgrounds but come together to build their own local officer community. We are so very proud of every one of our 2,000 officers and the job they do, often unseen but providing a vital public service for the benefit of the communities in which we live. Would you like to be part of that?
Here are some of our benefits:
- 25 days annual leave
- Company pension scheme
- Life insurance
- Retail discounts and benefits platform, including a company provided reloadable Spree card
- Access to free unlimited mental health support & financial wellbeing via the award-winning UNUM app
- Healthcare scheme (HSF), 24/7 GP support, personal training session & nutritionist access (twice yearly via online)
- Enhanced family friendly benefits (Maternity / Paternity)
- Opportunities for career advancement and professional development
- Comprehensive training programmes to enhance your skills and knowledge
- Meaningful work that contributes to the Criminal Justice System
Vetting
As part of our commitment to maintaining a safe and secure environment, all successful applicants will be required to go through an Enhanced Disclosure application plus a Level 2 vetting check with the Ministry of Justice. The vetting process is designed to assess your suitability for a position that involves working with children and/or vulnerable adults, sensitive information, or circumstances where trust is paramount. It involves a thorough background check to examine criminal records, including both spent and unspent convictions, as well as cautions, warnings, reprimands, and any police intelligence. If you are offered the position, you will be required to provide the necessary documentation and complete the vetting application process. Failure to provide the required information or disclose relevant details will result in the withdrawal of any offer made.
Please note that the information obtained through the vetting process will be treated with the utmost confidentiality and used solely for the purpose of assessing your suitability for the position. It will be handled in accordance with General Data Protection Regulation (GDPR).
Inclusivity
At GEOAmey, we are dedicated to fostering a diverse and inclusive work environment. We encourage applications from individuals of all backgrounds. We believe that diversity brings unique perspectives and enriches our teams, making them better equipped to serve our communities, tackle challenges and drive innovation. We welcome and value the contributions of every individual and are committed to ensuring equal opportunity for all applicants.
What are you waiting for? Join us at GEOAmey and together we will create an organisation that represents, respects, and reflects the communities and society in which we work.
Prisoner Custody Officer employer: GEOAmey
GEOAmey is an exceptional employer, offering a supportive and inclusive work culture that values diversity and personal growth. With comprehensive training programmes, opportunities for career advancement, and a strong commitment to employee wellbeing, you will find meaningful work as a Prisoner Custody Officer in Birmingham, contributing to the Criminal Justice System while enjoying benefits like a company pension scheme, life insurance, and access to mental health support. Join our dedicated community of officers and make a positive impact in the lives of those you serve.
StudySmarter Expert Advice🤫
We think this is how you could land Prisoner Custody Officer
✨Tip Number 1
Get to know the company! Research GEOAmey and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with people from all walks of life, being able to communicate effectively is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for the psychometric test! Familiarise yourself with the types of questions you might face. There are plenty of online resources that can help you practice and feel more at ease when the time comes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fantastic officer community.
We think you need these skills to ace Prisoner Custody Officer
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Prisoner Custody Officer.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your skills and experiences that match what we’re looking for, especially your ability to handle challenging situations and communicate effectively.
Show Your Commitment:We value dedication, so make sure to express your commitment to the role and the importance of treating everyone with dignity and respect. This is key in our line of work, and we want to see that you understand it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at GEOAmey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the job description and think about how your personal attributes align with the role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
This role requires dealing with individuals from diverse backgrounds, often in challenging situations. Prepare examples from your past experiences where you've demonstrated empathy, patience, and effective communication. Highlighting these skills will show that you can handle the demands of the job.
✨Stay Calm Under Pressure
During the interview, you might be asked how you would react in stressful scenarios. Think of specific instances where you've remained composed under pressure. Sharing these stories will illustrate your ability to manage conflict and maintain a safe environment for those in your care.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or the officer community. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
