At a Glance
- Tasks: Engage customers and guide them through migrating to the MyGeotab platform.
- Company: Join a forward-thinking tech company focused on customer success.
- Benefits: Competitive pay, flexible work environment, and training provided.
- Other info: Dynamic team atmosphere with opportunities for personal growth.
- Why this job: Make a real impact by helping customers transition to innovative technology.
- Qualifications: Experience in sales or customer-facing roles preferred, but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Success Migration Specialist (12 Month Contract) – Fixed Term Employee – Reading, England.
About the Role
The Customer Success Migration Specialist is an outbound‑focused commercial role dedicated to converting Verizon Reveal customers to the My Geotab platform.
Engage them by phone, walk them through the migration, and support them through contract signature.
What You’ll Do
This people‑first, phone‑first role involves talking to customers, following up on conversations, and moving deals forward.
You do not need deep telematics experience – we will train you on the product.
- How You’ll Make An Impact
- Make outbound calls to Verizon Reveal customers to introduce My Geotab and initiate the migration conversation.
- Clearly explain the benefits of switching platforms, tailoring your pitch to each customer’s situation and fleet needs.
- Share commercial proposals and pricing for new My Geotab contracts.
- Walk customers through live or recorded platform demonstrations, highlighting the features most relevant to them.
- Send and follow up on marketing materials, proposals, and contracts to keep deals progressing.
- Chase signatures on open contracts and keep on top of customers who have gone quiet.
- Plan your daily call activity across new prospects, follow‑ups, and deals approaching close.
- Log all activity and keep your pipeline up to date in Salesforce so opportunities are accurately tracked at all times.
- Share customer feedback, common objections, and blockers with the team to sharpen messaging and process.
- Work collaboratively with colleagues in Customer Success and Sales when customers need additional support or products.
- Hit weekly and monthly activity targets (calls, demos, and closed migrations).
- What You’ll Bring To The Role
- 1‑2 years of experience in an outbound sales, business development, telesales, or customer‑facing commercial role (preferred).
- Bachelor’s degree or equivalent practical experience in a customer‑facing role.
- Experience using a CRM (Salesforce or similar) to log activity and manage a pipeline is an advantage.
- Experience in B2B sales or technology sales is a plus but not required.
- Motivated candidates with strong communication skills and less formal experience are welcome.
- Confident, natural communicator who enjoys talking to people and can build rapport quickly on the phone.
- Able to explain the value of switching platforms in plain, persuasive language without relying on jargon.
- Comfortable handling objections and staying positive when customers push back or go quiet.
- Organised enough to manage your own pipeline and follow up consistently.
- Willingness to learn the My Geotab platform and develop your demonstration skills over time.
- Equal Opportunity
Geotab encourages applications from all qualified individuals.
We are committed to accommodating people with disabilities.
If you require accommodation, please contact careers@geotab. com.
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Customer Success Migration Specialist (12 Month Contract) in Reading employer: Geo En Inc
Geo En Inc is an excellent employer that prioritises employee growth and development, offering a dynamic work culture where collaboration thrives. With a flexible hybrid working model based in Reading, employees enjoy the best of both worlds—engaging in meaningful in-person interactions while also benefiting from the convenience of remote work. The company values diversity and inclusion, making it a rewarding place for bilingual professionals to excel in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Migration Specialist (12 Month Contract) in Reading
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Geo En Inc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Geo En Inc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Migration Specialist (12 Month Contract) in Reading
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Geo En Inc.
How to prepare for a job interview at Geo En Inc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Geo En Inc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Geo En Inc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
