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For Companies At a Glance
- Tasks: Provide technical support and assistance to customers across the UK and Europe.
- Company: Join CommTel Network Solutions, a leader in telecommunications for critical services.
- Benefits: Company laptop, training opportunities, competitive pay, and career development.
- Why this job: Be part of a growing company and make a real difference in telecommunications.
- Qualifications: 2-5 years experience in telecommunications and relevant formal qualifications.
- Other info: Inclusive workplace encouraging diverse applicants and offering international travel.
The predicted salary is between 36000 - 60000 £ per year.
CommTel Network Solutions is a leading international provider of advanced telecommunications solutions for critical services industries, with a focus on Power Utilities, Mining, Resources and Transport.
CommTel are seeking an experienced Technical Support Engineer to join our Scotland Office. Reporting directly to the UK and Europe Service Delivery Manager in the ISS Business Unit, the Technical Support Engineer will be responsible for technical assistance to our UK and European customers.
Responsibilities
- Ensuring customer issues are resolved efficiently and in a timely manner.
- Delivery of customer support, installation and testing as required.
- Providing technical sales support and advice.
- Delivering proof of concept testing and reporting.
- International travel as required to support our customers across Europe and the UK.
Essential Requirements
- Formal qualifications in a relevant field (e.g., Dip, BSc, Higher level certificates).
- 2-5 years hands-on experience in the telecommunications industry, preferably involving MPLS-TP, IP/MPLS, WDM, LTE, SDH, PDH, Microwave Radio.
- Resides within the Glasgow region.
- Excellent time management and organizational skills.
- Excellent written and verbal communication skills.
Desirable Skills and Qualifications
- Previous experience in utilities and/or resources industry.
- Experience in deploying and testing of cyber security systems such as firewalls, vulnerability assessment software and penetration testing.
- Knowledge and experience in BSS/OSS, including NMS and SNMP technology.
- Juniper JNCIS, Cisco CCNA or CCNP and industry based cyber security certification.
The Benefits
- Company laptop and phone provided for business use.
- Training and career development.
- Exposure to multidiscipline works.
- Access to our Employee Assistance Program.
- Competitive remuneration and allowances.
- Opportunity to join an ASX listed Company experiencing significant growth.
We are an inclusive and diverse workplace and strongly encourage females, Aboriginal and Torres Strait Islander people and people with diverse backgrounds to apply.
If after reviewing this advertisement you feel you are a good fit for the role and meet the listed criteria, please select apply. Please ensure you attach a cover letter outlining your availability and suitability. Note: due to high volumes of applications only those shortlisted will be contacted.
Technical Support Engineer (Scotland, UK) in Glasgow employer: GenusPlus Group
Contact Detail:
GenusPlus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Scotland, UK) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the telecommunications industry, especially those who work at CommTel or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Think about real-life scenarios where you've solved problems or provided support, as these will come in handy during the interview.
✨Tip Number 3
Showcase your passion for the industry! When you get the chance to speak with recruiters or during interviews, let them know why you're excited about working in telecommunications and how you can contribute to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the CommTel team.
We think you need these skills to ace Technical Support Engineer (Scotland, UK) in Glasgow
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Technical Support Engineer role. Highlight your relevant experience in telecommunications and how it aligns with what CommTel is looking for. We want to see your personality shine through!
Showcase Your Skills: In your application, don’t just list your qualifications—show us how you’ve used them! Mention specific projects or experiences that demonstrate your technical skills, especially in areas like MPLS-TP or cyber security systems. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate well-organised applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it makes the whole process smoother for us and for you!
How to prepare for a job interview at GenusPlus Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MPLS-TP, IP/MPLS, and other relevant technologies. Be ready to discuss your hands-on experience and how it relates to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've efficiently resolved customer issues in the past. Highlight your time management and organisational skills, as these are crucial for a Technical Support Engineer.
✨Communicate Clearly
Since excellent written and verbal communication skills are essential, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to support customers effectively.
✨Be Ready for Travel Questions
As international travel may be required, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that showcase your adaptability in different environments.
