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For Companies At a Glance
- Tasks: Lead a dynamic team, manage schedules, and ensure top-notch customer service across Yorkshire.
- Company: Join Genus, a global leader in agricultural biotechnology with a mission to nourish the world sustainably.
- Benefits: Enjoy 30 days holiday, health insurance, and comprehensive training for your career growth.
- Other info: Be part of a diverse team that values respect, innovation, and continuous improvement.
- Why this job: Make a real impact in agriculture while developing your leadership skills in a supportive environment.
- Qualifications: On-farm experience, strong communication skills, and a passion for team development are essential.
The predicted salary is between 36000 - 60000 £ per year.
As our Service Team Leader, you will play a key role in managing performance across the Yorkshire region. You’ll be responsible for effective rota management, supporting a team of Specialists, ensuring exceptional customer engagement, and helping to grow future business opportunities. You’ll work closely with Specialists, sales teams, RBMs, and technical colleagues to ensure customers receive outstanding value and consistent service delivery.
You’ll collaborate daily with:
- Reproductive Management Specialists
- Sales & Breeding Advisors and Key Account Managers
- Regional Business Managers
- Customers
- Business Development Managers
- TAG Team
You Will
Operational & Team Management
- Manage the rota effectively, including efficiently allocating 322 cover days and communicating schedules with approximately 6 weeks’ notice.
- Arrange and provide rota cover for holidays or sickness.
- Line‑manage direct reports, including objective setting, mid‑year and year‑end reviews, and ongoing development aligned to the Specialist competency framework.
Training & Performance Development
- Support new staff through technical and practical training to ensure they can confidently carry out their Specialist roles.
- Regularly ride out with Specialists to provide coaching, technical support, and constructive feedback.
- Actively monitor reproductive performance through tools such as Bovisync, working with Specialists and the Technical Services Team to drive improvements.
- Take proactive steps to address underperformance, including involvement in quarterly meetings and targeted action plans.
Customer & Business Development
- Work with RBMs, Sales teams, and TAG to deliver quality reviews for Service customers, highlighting RMS success, value, and opportunities for improvement.
- Build strong customer relationships and champion the value of Genus services.
- Support the RBM in prospecting for new RMS customers and identifying opportunities to promote Genus products and technology—including Ingenuity.
- Share commercial leads with Business Advisors, Technical Services, and Sales teams.
Collaboration & Leadership
- Champion future business strategies and support change initiatives driven by the RBM.
- Promote a positive health & safety culture, reporting and addressing any concerns promptly.
- Participate in regional Team Leader meetings and support wider team activities.
- Carry out any additional responsibilities as required by the RBM.
Requirements
- Extensive on‑farm experience — essential for rota cover.
- Excellent communication and interpersonal skills for building strong relationships.
- A genuine desire to lead, motivate, and develop a team.
- The confidence to work independently and make sound decisions.
- Strong organisational skills and the ability to manage multiple priorities.
Benefits Overview
- 30 days holidays + Bank Holidays
- Pension scheme
- Comprehensive training, learning & development program for all employees
- Employee NHS Cash Top Up health insurance scheme
- Employee assistance and mental health support programs
- Life cover
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.
Service Team Leader employer: Genus PLC
Contact Detail:
Genus PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those connected to Genus. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Genus, their values, and recent projects. Show us you’re not just another candidate but someone who genuinely cares about our mission.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on how you’d manage a team or handle customer relationships, as these are key in the Service Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and customer relationships. We want to see how your skills align with the role of Service Team Leader, so don’t hold back!
Showcase Your Leadership Skills: In your application, emphasise any previous leadership roles or experiences where you’ve motivated a team. We’re looking for someone who can inspire and develop others, so let us know how you’ve done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genus PLC
✨Know Your Rota Management
Familiarise yourself with effective rota management strategies. Be ready to discuss how you would allocate cover days and communicate schedules, as this is a key responsibility of the Service Team Leader role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in the past. Highlight your ability to motivate others and manage performance, as these are crucial for supporting Specialists and driving improvements.
✨Understand Customer Engagement
Research Genus's approach to customer relationships and be prepared to discuss how you would build strong connections with clients. Think about ways to champion the value of services and identify opportunities for business development.
✨Be Ready for Technical Discussions
Brush up on your technical knowledge related to reproductive performance and tools like Bovisync. Be prepared to discuss how you would support new staff through training and provide ongoing coaching to ensure high performance.