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- Tasks: Lead a team, manage rotas, and ensure excellent service delivery.
- Company: Genus PLC is a global leader in animal genetics, transforming agriculture since 1941.
- Benefits: Enjoy 25 days holiday, medical cover, and a comprehensive development programme.
- Why this job: Join a supportive culture that values innovation and teamwork while making a real impact.
- Qualifications: Experience in farming, strong communication skills, and a passion for leadership are essential.
- Other info: This role offers opportunities for career growth and a chance to work with cutting-edge technology.
The predicted salary is between 72000 - 84000 ÂŁ per year.
Genus PLC Craigavon, Northern Ireland, United Kingdom
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Genus PLC Craigavon, Northern Ireland, United Kingdom
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Role Overview
You will be responsible for supporting the performance of Service Revenue within the area, through effective rota management and line management of Specialists – including regular communication with customers demonstrating the value we offer and assisting with attracting future business
Role Overview
You will be responsible for supporting the performance of Service Revenue within the area, through effective rota management and line management of Specialists – including regular communication with customers demonstrating the value we offer and assisting with attracting future business
Key Relationships
- Reproductive Management Specialists
- Regional Service Managers (RSMs)
- Sales & Breeding Advisors and Key Account Managers
- Regional Business Managers (RBMs)
- Customers
- Business Development Managers
- TAG Team
You Will
- Effective management of the rota, including utilising 322 cover days efficiently and communicating rotas to teams in a timely manner with a minimum of 6 weeks’ notice
- Providing and arranging cover on the rota as required to manage sickness absence and holidays
- Line management of direct reports including objective setting, appraisals, training and development aligned to the Specialist competency framework
- Training and technical development of new staff, ensuring that they receive appropriate support to be able to fulfil their Specialists roles effectively
- Riding out with Specialists on a regular basis, (with the number of rideouts dependent on individual requirements) supplying technical and practical support to ensure excellent levels of service throughout the team, and following up with constructive feedback
- Collaborating with your RSM, Sales account holder, TAG team and other key stakeholders to undertake and deliver quality reviews for Service customers in the territory, identifying RMS success, value and ways to improve performance further
- Working in partnership with the customers, RMS Specialists and the Technical Service Team to improve reproductive performance through actively reviewing Bovisync data for direct reports
- Taking proactive steps to address any underperformance through involvement in regional quarterly meetings and targeted actions to provide additional support for Specialists and customers as required
- Attending regional Team Leader meetings and supporting and participating in regional team meetings
- With the support of the Regional Service Manager prospecting for new customers to RMS business and seeking out opportunities to promote Genus products and technology solutions, including Ingenuity, and sharing leads with BA’s, Technical service and Sales teams
- Supporting RSMs to implement future business strategies by championing change for the team as required
- Alongside RSM, promoting a positive safety culture by reporting and actioning any health & safety concerns in a timely manner
- Undertaking any other tasks as may be reasonably required by your RSM
Requirements
- Extensive on farm experience required to be able cover on the rota
- Excellent communication skills necessary for building relationships
- A desire to lead and motivate a team
- The ability to work under their own initiative, unsupervised and to make decisions in the best interest of the team
- Excellent interpersonal skills
Business Overview
ABS Global is a Genus company and is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products. Marketing in more than 70 countries around the globe, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated research and development function and an international distribution network. We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock whose offspring is designed to increase the profitability of our customers who are some of the world’s biggest farmers and food producers. IntelliGen Technologies is the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving
DEI
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.
Benefits Overview
- 25 days holidays + Bank Holidays
- Medical cover
- NFU Pension 7.5% employer contribution
- Health Cash back scheme
- Employee Assistance Program
- Employee share p lan
- Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
- Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at .
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Service Team Lead employer: Genus PLC
Contact Detail:
Genus PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Lead
✨Tip Number 1
Familiarise yourself with Genus PLC's values and mission. Understanding their commitment to pioneering animal genetic improvement will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Genus PLC on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Service Team Lead role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlighting your success in similar roles will make you stand out as a candidate.
✨Tip Number 4
Research the latest trends in agricultural biotechnology and reproductive services. Being knowledgeable about industry advancements will not only impress your interviewers but also show your genuine interest in the field.
We think you need these skills to ace Service Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Service Team Lead position. Highlight your relevant experience in rota management, team leadership, and customer communication.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your on-farm experience, communication skills, and any previous leadership roles to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams or improved service performance in the past, and express your enthusiasm for contributing to Genus PLC.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Genus PLC
✨Showcase Your Leadership Skills
As a Service Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you handle challenges.
✨Understand the Business
Familiarise yourself with Genus PLC's products and services, especially those related to bovine genetics and reproductive services. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of situations where you've had to manage rota issues or underperformance, and be ready to discuss how you handled them.
✨Emphasise Customer Relationships
Since the role involves regular communication with customers, be prepared to discuss your experience in building and maintaining customer relationships. Highlight any strategies you've used to enhance customer satisfaction and loyalty.
