Technical Services Support Specialist in Nantwich

This role is open to candidates across the UK. The ability to attend the Stapeley office is beneficial. The Technical Services Support Specialist is responsible for providing advanced data analysis, technical expertise, and strategic support to long‑term partner customers and operations. This role works alongside the Technical Services Team and partners with strategic account managers, commercial teams, and customer stakeholders to deliver data‑driven solutions that align with business objectives, improve herd performance, and create long‑term value for both the customer and the company. The role also supports the commercial team in the use of data concepts, tools and customer data validation.

You Will

• Key Account Support
  • Collaborate with strategic and key account teams and customers to understand client business goals, production systems, and market environments.
  • Accurately run and analyse fertility performance reports, including PowerBI reporting for single and multi‑site dairies, ensuring outputs are timely and fit for customer use.
  • Take ownership of the tool and reporting offering for accounts in the region with a large focus on cascading knowledge to the entire business through training, support and troubleshooting.
  • Develop tailored management tools in PowerBI for customer accounts by working directly with account managers and customers to understand needs and purpose.
  • Translate data into actionable recommendations that align with both short‑term and long‑term customer objectives and overall validating impact.
• Customer Engagement and Relationship Management
  • Serve as a trusted technical advisor to strategic account decision‑makers.
  • Present complex concepts in clear, customer‑focused language to support adoption of company solutions.
  • Conduct training, workshops, and technical sessions for customers and internal teams.
• Data and Reporting
  • Monitor and report key account herd performance against agreed herd KPIs.
  • Provide benchmarking, progress updates, and ROI analysis for customer breeding programs.
  • Lead the development of reports, decision‑support tools, and resources.
  • Conduct proactive routine data quality checks across our account base and identify and investigate any anomalies.
  • Look to improve our data integrations and help to further develop data reporting tools.
• Commercial Teams Training
  • Training in technical customers data validation.
  • Training in customer data software (e.g. BoviSync, DairyComp305, UniformAgri).
  • Training in the creation of customer‑facing reports.

Key Competencies

• Resourcefulness and agility.
• Strategic thinking and business acumen.
• Strong analytical and data interpretation skills.
• Accuracy and attention to detail.
• Natural curiosity about data – ownership of data quality, motivated to investigate why figures look the way they do and what they mean for on‑farm performance.
• Collaboration and cross‑cultural communication.
• Genuine interest in dairy farming, genetics and helping farmers.
• Willingness to travel and work on farm if required.

Requirements

• High proficiency and experience in on‑farm software systems (e.g. BoviSync, UniformAgri, DairyComp305) and working with dairy operations.
• Experience in PowerBI, Microsoft Suite, and other reporting tools.
• Expertise in data analysis and creating actionable recommendations.
• A background or demonstrable interest in dairy farming, agricultural science, or a related discipline.
• Full UK driving licence and willingness to travel throughout the UK.

Desirable

• Experience with milk recording systems or understanding of how milk recording data is structured (e.g. NMR, CIS, QMMS).
• Experience building automated or scheduled reports in PowerBI or similar platforms, including experience with artificial intelligence.
• Familiarity with reproductive performance metrics in cattle.

Benefits Overview

• Performance related bonus.
• 25 days holidays + Bank Holidays.
• Pension.
• Health Cash back scheme.
• Employee Assistance Programme.
• Employee share plan.
• Flexible Working Policy (where appropriate/practicable).
• Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP.
• Comprehensive L&D programme including career development programmes, access to Genus University and Mango (languages).

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.