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- Tasks: Support genetic programs by resolving inquiries and training teams on software.
- Company: Genus PLC is a global leader in animal genetics, innovating since 1941.
- Benefits: Enjoy remote work options, 25 days holiday, health cashback scheme, and career development.
- Why this job: Join a culture of innovation and collaboration while making a positive impact on agriculture.
- Qualifications: Bachelor's degree in Animal Science or related field; strong communication and problem-solving skills required.
- Other info: Entry-level position with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Genetic Program Support Specialist role at Genus PLC
Role Overview
We are looking for a highly motivated and detail-oriented person to join us in the role of
Role Overview
We are looking for a highly motivated and detail-oriented person to join us in the role of Genetic Programs Support Specialist to provide exceptional support for our genetic programs.
In this role you will serve as a key liaison between internal teams and third-party data providers.
You will ensure the smooth onboarding, triage and the resolution of support requests, you will also serve as a super user and trainer for internal genetic applications.
You can be based remotely, but if you live near to the Stapeley office you can use it as your base of operation
You Will
- Respond to and resolve inquiries related to genetic programs and associated systems
- Provide first-level troubleshooting and escalate complex issues as needed
- Support customer onboarding and ensure accurate setup in internal platforms
- Coordinate with third-party data providers to maintain seamless data exchange and communication
- Serve as a knowledgeable user of internal genetic applications and tools
- Create and update documentation including user guides, FAQs, and process instructions
- Train internal teams and external partners on software use and best practices
- Collaborate cross-functionally to improve support processes and customer experience
- Continuously learn and adapt to new tools, technologies, and procedures
- Collaborate as one team with the IT Agile delivery teams by engaging with Agile ways of working including daily stand-ups, sprint reviews, retrospectives and iterative planning, with a drive for continuous improvement
Requirements
- Bachelor\’s Degree in Animal Science, Dairy Science, or equivalent experience
- Excellent written and verbal communication skills
- Strong time management and organizational abilities
- Solid problem-solving and critical thinking skills
- Proven ability to work collaboratively in a team environment
- High attention to detail
Preferred:
- Technical proficiency with tools such as SQL, Microsoft Office, and R Studio
- Prior experience in animal agriculture or genetic programs
- Experience documenting processes and procedures
- Adaptability in a fast-paced and evolving environment
- Presentation and training skills
- Ability to learn new tools and technologies quickly
- Multilingual proficiency is a plus; English is required
Business Overview
ABS – is the world-leading provider of bovine genetics, reproductive services, technologies and udder care products.Marketed in more than 70 countries, ABS has been at the forefront of animal genetics and technology since its founding in 1941. We are uniquely positioned as a global player with a dedicated R&D function and an international distribution network.
We breed and distribute the genes of the world’s best bulls, scientifically selecting livestock to increase the profitability of our customers who are some of the world’s biggest farmers and food producers.
IntelliGen Technologiesis the technology within ABS that develops sexed bovine genetics that helps customers maximize their profitability and reach their end goals in a fast and efficient manner.
We were born to challenge standards. Since the beginning, innovation has been part of our DNA. From co-development of the first semen tank, to the recent ground-breaking launch of our innovative Sexcel sexed genetics product, we have made our mark in the bovine genetics industry.
Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company, headquartered in the UK, and listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We are a worldwide leader in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future.
Our vision is clear: Pioneering animal genetic improvement to sustainably nourish the world.
Our Values
- Collaborate as One Team
- Create Value for Customers
- Innovate with Purpose
- Never stop improving
DEI
Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.
Tackling climate change:
- Monitor and identify goals for the reduction of our GHG emissions from our own operations.
- Drive porcine and bovine genetic improvements which support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
- Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
- Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs).
Benefits Overview
- 25 days holidays + Bank Holidays
- NFU Pension
- Health Cash back scheme
- Employee Assistance Program
- Employee share plan
- Enhanced maternity leave 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
- Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)
Equal Employment Opportunities
Genus is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.
Recruitment Fraud Warning
Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at recruiting@genusplc.com .
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Genetic Program Support Specialist employer: Genus PLC
Contact Detail:
Genus PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genetic Program Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in genetic programmes. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the animal agriculture and genetics fields. Attend relevant webinars or local events to connect with potential colleagues and learn more about the company culture at Genus PLC.
✨Tip Number 3
Brush up on your technical skills, especially in SQL and Microsoft Office. Being proficient in these tools will demonstrate your readiness to handle the responsibilities of the Genetic Program Support Specialist role.
✨Tip Number 4
Prepare to discuss your problem-solving and critical thinking abilities. Think of specific examples from your past experiences where you successfully resolved issues, as this is a key aspect of the role.
We think you need these skills to ace Genetic Program Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Genetic Program Support Specialist role. Emphasise your communication skills, problem-solving abilities, and any technical proficiency you have with tools like SQL or Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Genus PLC. Mention specific aspects of the role that excite you and how your background in animal science or related fields makes you a great fit.
Highlight Relevant Experience: In your application, focus on any previous roles or projects that involved customer support, data management, or training. Use concrete examples to demonstrate your ability to handle inquiries and resolve issues effectively.
Showcase Your Adaptability: Given the fast-paced nature of the role, include examples of how you've successfully adapted to new tools or processes in previous positions. This will show your potential to thrive in a dynamic environment at Genus PLC.
How to prepare for a job interview at Genus PLC
✨Know Your Genetic Programs
Familiarise yourself with the genetic programs and tools used by the company. Understanding their applications and how they benefit customers will show your genuine interest in the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled challenges in previous roles. Highlight your critical thinking and troubleshooting abilities, as these are crucial for resolving support requests.
✨Showcase Communication Skills
Since you'll be liaising between teams and external partners, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, demonstrating your ability to communicate effectively.
✨Emphasise Team Collaboration
Be prepared to share experiences where you worked collaboratively in a team environment. Highlight your adaptability and willingness to engage with others, as this aligns with the company's value of collaboration.
