Quality Assurance Manager

At Polypipe Building Products, our people and values sit at the centre of everything we do. We design and manufacture plumbing, drainage, ventilation and water management solutions used in homes and buildings across the UK. Part of the Genuit Group, we combine long‑term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

Role Overview

Managing the Quality Assurance team and being responsible for the overall quality of products released by the company in accordance with European Standards, British Standards, Internal Specifications and Quality Plans thereby preventing nonconforming product from reaching the next process stage.

Key Responsibilities

• Management of the quality team including all personnel related responsibilities.
• Supervise, implement and monitor a quality control program and activities of the department.
• Carry out audits to identify and document areas of weakness within the company’s structure.
• Implement testing and inspection procedures of all products in production to ensure conformity with specifications and standards and recommend corrective actions where needed.
• Carry out sampling, testing and inspection routines to check product quality during a production process.
• Reviewing existing policies, drawing up and implementing plans to improve quality systems within the organization.
• Conduct quality control training of employees.
• Liaison with relevant departments to design improvements of products to maintain quality production.
• Maintain appropriate documents and reports of all product testing.
• Supervise lab technicians to ensure effective implementation of quality control procedures.
• Coordinate with customers and outside vendors as to product specification and deviations from standards prior to production.
• Consulting with staff to find ways of improving quality and working with training departments to put plans into effect.
• Carrying out assessments and reviews of change to gauge how effective they have been, and advising and guiding managers on quality assurance policies and systems.
• Responsible for ISO 9001.
• Monitoring and evaluating customer complaints & non-conformance reports.
• Segregation, handling and rework of nonconforming product.
• Review corrective actions resulting from customer complaints and non-conformance reports.
• Submission of samples for audit to external laboratories.
• External assessments carried out by BSI, BBA, AENOR, SABS.
• Production / Quality meetings (each morning) – implementation of actions arising from these.
• Calibration control.
• Understand safe working practices within a manufacturing environment and maintain a safe working environment.
• Ensure a programme of continuous improvement in all activities.

Skills & Requirements

• Graduate level in a plastics or quality related discipline or have appropriate experience.
• Previous experience within a Quality/Engineering role is essential.
• Ability to understand and interpret product drawings, standards, specifications and comply to test procedures.
• Strong, effective decision making, organisational and time management skills along with a wide range of influencing skills and the ability to communicate with internal management and external customers.
• Experience of coaching, development and training of others.
• Computer literate and experience of using spreadsheets and power point.
• Strong planning/organisational and prioritisation requirements.
• Excellent people management, interpersonal and communication skills.
• Demonstrate core company values (Our Ways of Working).
• Perform any other duties as appropriate within skills/competency level.
• Strong commitment to continuous improvement and sustainability practices.
• Can demonstrate the Genuit Group Trademark behaviours: “We work together”, “We take ownership” & “We find a better way”.

Working Hours & Benefits

• Monday to Friday, 08:30am - 17:00.
• 25 Days annual leave.
• Company Car.
• Contributory pension scheme - matched up to 8%.
• Life assurance.
• Enhanced Maternity & Paternity pay.
• Save as you earn Sharesave Scheme.
• Cycle to work scheme.
• Free flu vouchers.
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services.
• Staff discount on all Genuit Group products.
• Free on-site parking.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.