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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support customers via phone, email, and online.
- Company: Join ADEY, a market leader in residential water treatment products.
- Benefits: Enjoy 23 days holiday, matched pension contributions, and private health scheme.
- Why this job: Be part of a growing team making a real impact in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal development and team growth.
The predicted salary is between 28800 - 43200 £ per year.
ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Customer Advisor to join the team. Now part of the Genuit Group Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.
The Role
To deliver exceptional customer service across the ADEY Group (excluding Alpha Scientific), supporting customers in the UK and, where required, in Europe, the US, China, and other regions as ADEY continues to grow. The role focuses on assisting customers via telephone, email, and online support, ensuring queries are handled promptly and professionally.
Responsibilities
- Deliver outstanding customer service across the ADEY Group (excluding Alpha Scientific), primarily supporting UK customers and, when required, those in Europe, the US, China, and other growing regions.
- Respond promptly and professionally to customer enquiries via telephone, email, and online platforms, ensuring accurate and helpful information is provided.
- Follow established processes to maintain the smooth operation of the Customer Service function and contribute ideas for continuous improvement.
- Work collaboratively with colleagues to achieve team KPIs and uphold high standards of service.
- Share knowledge and assist with training within the wider Customer Service team when needed.
- Support the implementation and adherence to standard operating procedures by accurately recording and following guidelines.
- Demonstrate a proactive approach to personal development and contribute positively to team growth and success.
The Person
- Previous experience in a customer service role, handling telephone, email, and online enquiries.
- Experience working in a fast-paced environment with high attention to detail.
- Good understanding of customer service principles and best practices.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritise effectively.
- Problem-solving skills and a proactive approach to resolving issues.
- Team player with a collaborative mindset.
- Ability to remain focused and accurate when working under pressure.
- Resilience and adaptability to changing priorities.
- Professional and empathetic approach when dealing with challenging situations.
The Benefits
- 23 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Private health scheme
- Genuit sharesave scheme
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
Customer Advisor in London employer: Genuit Group
Contact Detail:
Genuit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in London
✨Tip Number 1
Get to know ADEY and its products inside out! Research the company’s values, mission, and the specific customer service role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries via phone and email, try role-playing with a friend or family member. This will help you feel more confident and articulate when responding to real customers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the ADEY team directly. Good luck!
We think you need these skills to ace Customer Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your previous customer service experience and how it aligns with ADEY's commitment to exceptional service.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any other relevant skills. We want to see how you can manage multiple tasks and prioritise effectively, so give us examples!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. Remember, we’re looking for someone who can connect with customers while maintaining a high standard of service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Genuit Group
✨Know Your Customer Service Basics
Make sure you brush up on customer service principles and best practices. Be ready to discuss how you've handled customer enquiries in the past, especially in a fast-paced environment. This will show that you understand what it takes to deliver exceptional service.
✨Showcase Your Communication Skills
Since the role involves responding to customers via phone, email, and online platforms, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated with customers or resolved issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Be prepared to share these stories during the interview, highlighting your proactive approach and ability to stay calm under pressure. This will help illustrate your resilience and adaptability.
✨Emphasise Team Collaboration
ADEY values teamwork, so be ready to discuss how you've worked collaboratively with colleagues in the past. Share examples of how you contributed to team goals or helped train others, as this will show you're a team player who can contribute positively to their growth.
