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- Tasks: Provide top-notch after-sales support and troubleshoot customer queries.
- Company: Join Genuit Group, a leader in heating systems with a focus on customer satisfaction.
- Benefits: Enjoy 23 days holiday, matched pension contributions, and hybrid working options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference by helping customers and solving real-world problems.
- Qualifications: Strong customer service skills and some knowledge of building services preferred.
The predicted salary is between 30000 - 40000 £ per year.
Genuit Group is looking for a Technical Support Specialist for Nu-Heat based in Honiton, UK. This role focuses on providing exceptional after-sales support, solving customer queries, and technical troubleshooting.
Candidates should have strong customer service skills and ideally some knowledge of building services.
The position offers a hybrid working arrangement after the probation period and includes benefits like 23 days holiday and matched pension contributions.
Hybrid Technical Support Engineer - Heating Systems in Honiton employer: Genuit Group
Contact Detail:
Genuit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Technical Support Engineer - Heating Systems in Honiton
✨Tip Number 1
Get to know the company! Research Genuit Group and Nu-Heat to understand their values and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your technical troubleshooting skills! Since this role involves solving customer queries, brush up on common issues related to heating systems. Being able to demonstrate your problem-solving abilities can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s like to work at Genuit Group, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid Technical Support Engineer - Heating Systems in Honiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in building services. We want to see how your background aligns with the Technical Support Specialist role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional after-sales support and how you can solve customer queries effectively. Let us know what makes you the perfect fit for Nu-Heat.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical troubleshooting in the past. We love seeing candidates who can think on their feet and come up with solutions, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Genuit Group
✨Know Your Heating Systems
Make sure you brush up on your knowledge of heating systems and building services. Familiarise yourself with common issues and troubleshooting techniques, as this will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you resolved customer queries and turned challenging situations into positive outcomes.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask the interviewer about the role and the company. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
✨Practice Hybrid Work Scenarios
Since the role offers hybrid working, think about how you would manage your time and communication in a remote setting. Be ready to discuss your strategies for staying organised and connected with the team.