Quality Facilitator in Doncaster

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Role Overview: To own and manage the product complaints system and provide administrative support to the quality assurance department. This is a Maternity Cover of up to 12 Months fixed term contract.

Key Responsibilities:

• To provide a primary point of contact for the sales team.
• Manage the complaints database – responsible for the documenting, investigation, reporting and communication of complaints and relevant information.
• Work with the wider QA team to inspect & test returned items.
• Generate technical reports.
• Work with the QA team to investigate and root cause product quality issues (8D etc).
• Generate weekly complaint reviews for management.
• Control of time sheets and HR requests.
• General office duties including booking staff holidays, arranging training with L&D and communicating team briefs.
• Input and review of QA inspection data.
• Filing and control of inspection documents.
• Updating QA documentation upon request, including SSW, RA, internal specifications etc.
• Populate the HSE folders with requested information and documents.
• Contractors / engineers permits to work.
• Recording and circulating meeting minutes.
• Collection and recording of internal product nonconformance reports.
• Ensure all activities are carried out whilst complying with all measures introduced by the company with respect to Health, Safety and Environment.
• To fully support the Health and Safety and Environment Policy, as laid down in the Company procedures.
• To comply with the policies and procedures as laid out in the Polypipe Drivers handbook.
• To comply with the policies and procedures as laid out in the Substance Misuse Policy.

Skills & Requirements:

• Knowledge of H&S and Environmental requirements.
• Knowledge and understanding of Product Specifications (internal & external).
• Be self-motivated and have the ability to make decisions on own initiative.
• Be reliable and trustworthy.
• Ability to communicate at all levels.
• Be fully aware of the company rules and procedures as laid down in the company employee handbook.
• Actively promote a positive image of the company at all times.

Working Hours & Benefits:

• Contributory pension scheme - matched up to 8%.
• Life assurance.
• Enhanced Maternity & Paternity pay.
• Save as you earn Sharesave Scheme.
• Cycle to work scheme.
• Free flu vouchers.
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services.
• Staff discount on all Genuit Group products.
• Free on-site parking.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale. Our people are the heart and soul of our business, and we know that they are the key to ensuring our long-term sustainability, enabling us to be flexible and responsive to the needs of our customers and the wider construction industry, and we offer rewarding career opportunities to individuals who share our values and are passionate about making a positive impact.

And that is why we are passionate about developing a culture of trust and innovation, one that values and celebrates the contributions of each and every team member. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace.