At a Glance
- Tasks: Lead the despatch team to ensure timely and accurate order fulfilment.
- Company: Join Genuit Group, a stable company with a focus on teamwork and innovation.
- Benefits: Earn £16.09 per hour with great perks like a pension scheme and health initiatives.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a hands-on leadership role while driving continuous improvement.
- Qualifications: Previous supervisory experience in logistics or manufacturing is essential.
The predicted salary is between 16.09 - 16.09 £ per hour.
At Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.
We are looking for an experienced and motivated Despatch Supervisor to join our operations team and take responsibility for the safe, efficient and effective day-to-day running of our despatch operation. This is a hands-on leadership role where you will lead by example, providing visible direction and support to Despatch Team Leaders and colleagues across the operation. You will be responsible for ensuring customer orders are accurately picked, prepared, loaded and dispatched on time, while maintaining the highest standards of Health & Safety, quality, productivity and customer service. You will play a key role in delivering operational plans, achieving agreed KPIs and driving a culture of accountability, teamwork and continuous improvement.
Key Responsibilities
- Despatch Operations
- Manage the daily despatch operation, ensuring orders are prepared and dispatched on time.
- Ensure vehicles are loaded safely, correctly and efficiently.
- Monitor workflow, deal with delays and resolve operational issues.
- Ensure products are handled, secured and dispatched correctly.
- Maintain good housekeeping and safe working standards.
- Ensure despatch paperwork and system records are completed accurately.
- People Leadership
- Lead and support Despatch Team Leaders and colleagues.
- Allocate people and resources to meet daily requirements.
- Ensure colleagues are trained and competent to carry out their roles safely.
- Hold regular team briefings and communicate priorities clearly.
- Support performance, attendance and conduct management.
- Encourage teamwork, accountability and continuous improvement.
- Support colleague development and progression.
- Health & Safety
- Make Health & Safety a priority across the despatch area.
- Ensure company safety procedures and site rules are followed.
- Identify and address unsafe working practices and conditions.
- Ensure MHE and other equipment is used safely.
- Maintain high standards of housekeeping and safe access.
- Encourage the reporting of hazards, near misses and incidents.
- Support environmental and waste-reduction initiatives.
- Service & Performance
- Monitor despatch performance against agreed targets and KPIs.
- Drive high levels of OTIF, accuracy and customer service.
- Monitor productivity, loading and vehicle turnaround times.
- Investigate and resolve delays, damages and service issues.
- Escalate significant issues to the Despatch Manager.
- Support investigations into customer complaints.
- Stock & Product Accuracy
- Ensure products are picked and dispatched accurately.
- Maintain stock accuracy and investigate discrepancies.
- Ensure products remain traceable and in good condition.
- Identify and report damaged or non-conforming products.
- Ensure ERP/WMS systems and scanning processes are used correctly.
- Continuous Improvement
- Look for ways to improve safety, quality, service and productivity.
- Identify and challenge inefficient processes.
- Encourage colleagues to share ideas and improvements.
- Support Continuous Improvement activities and new ways of working.
- Ensure agreed improvements are put into practice and maintained.
- Promote consistent processes and standards across shifts.
- Make effective use of systems, scanning and performance data.
- Use performance information to identify issues and opportunities for improvement.
What You'll Bring
- Essential
- Previous supervisory or team leader experience in a warehouse, despatch, logistics or manufacturing environment.
- Good understanding of warehouse and despatch operations.
- Strong leadership, communication and organisational skills.
- Ability to manage and motivate a team.
- Good problem-solving and decision-making skills.
- Ability to work under pressure in a fast-paced environment.
- Good understanding of Health & Safety and safe working practices.
- Knowledge of MHE and safe loading procedures.
- Experience using warehouse, ERP or WMS systems.
- Desirable
- Experience in a manufacturing or distribution environment.
- Knowledge of Lean or Continuous Improvement methods such as 5S or Kaizen.
- IOSH or similar Health & Safety qualification.
- Experience working with KPIs and performance data.
- Experience working with transport providers or carriers.
How You'll Be Measured
- On-time and accurate despatch.
- Productivity and vehicle turnaround times.
- Loading performance.
- Health & Safety performance.
- Stock accuracy.
- Attendance and labour utilisation.
- Customer service and complaints.
- Following agreed processes and procedures.
- Continuous Improvement activity.
Working Hours & Benefits:
- £16.09 per hour.
- Shift Pattern: 4 on 4 off, 12 hour shifts.
- Contributory pension scheme - matched up to 8%.
- Life assurance.
- Enhanced Maternity & Paternity pay.
- Save as you earn Sharesave Scheme.
- Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services.
- Staff discount on all Genuit Group products.
Despatch Supervisor in Doncaster employer: Genuit Group
Genuit Group's Nuaire division offers a dynamic work environment in Caerphilly, where employees are encouraged to innovate and drive efficiency in production planning. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement while fostering a collaborative culture that values teamwork and continuous improvement. Joining Genuit means being part of a forward-thinking organisation dedicated to making a positive impact in the Climate Management Solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Despatch Supervisor in Doncaster
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Genuit Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Genuit Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Genuit Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Despatch Supervisor in Doncaster
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Genuit Group:This is your chance to really connect with the team at Genuit Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Genuit Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Genuit Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Genuit Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Genuit Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
