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For Companies At a Glance
- Tasks: Manage builder merchant accounts and drive sales through structured calls and relationship building.
- Company: Join Genuit Group, a leader in sustainable solutions for the built environment.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive team.
- Other info: Located in Doncaster, this role offers a chance to make a real impact in a growing company.
- Why this job: Be part of a dynamic team focused on customer success and sustainability in the construction industry.
- Qualifications: Sales experience, strong communication skills, and proficiency in CRM tools are essential.
The predicted salary is between 28800 - 43200 £ per year.
Desk Based Account Manager page is loaded
Desk Based Account Manager
Apply locations Polypipe Doncaster Neale Road time type Full time posted on Posted 2 Days Ago time left to apply End Date: September 1, 2025 (28 days left to apply) job requisition id JR101659
Closing Date for Application:
Sunday 31/08/2025
As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan. You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support.
Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.
Key Responsibilities:
Customer & Sales Growth
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Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts.
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Drive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges.
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Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy.
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Identify growth opportunities within the account base and take actions to unlock potential.
Customer Relationship Management
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Build and maintain strong, trusted relationships with key contacts across your customer portfolio.
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Serve as the primary point of contact for day-to-day queries, ensuring timely and effective resolution.
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Act as a brand ambassador, promoting value-added services and reinforcing customer loyalty.
Promotional & Marketing Support
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Promote and co-ordinate marketing campaigns and promotional initiatives with your customer base.
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Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams.
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Tailor promotional messaging based on customer needs, seasonality, and market trends.
Reporting & Insights
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Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system.
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Report on account performance, promotional results, and customer feedback to internal stakeholders.
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Provide insights into customer behaviour, competitor activity, and market dynamics.
Collaboration & Support
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Work closely with field-based account managers, sales leaders, and support teams to ensure cohesive customer coverage.
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Assist in onboarding new customers and supporting administrative follow-up as needed.
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Contribute to continuous improvement of internal processes to enhance customer experience.
Capabilities and experience required
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Ability to analyse data.
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Excellent listening, negotiation, motivation, and presentation skills.
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Excellent verbal and written communications skills.
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Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment.
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Strong communication and relationship-building skills via phone, email, and virtual platforms.
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Commercial acumen and ability to identify sales opportunities
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Comfortable working to targets and KPIs in a fast-paced environment.
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Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting.
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
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Desk Based Account Manager employer: Genuit Group
Contact Detail:
Genuit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Familiarise yourself with the builders' merchant industry. Understanding the specific needs and challenges of this sector will help you engage more effectively with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the construction and building supplies field. Attend industry events or join relevant online forums to connect with others, which can provide valuable insights and potentially lead to referrals for the Desk Based Account Manager role.
✨Tip Number 3
Brush up on your CRM skills. Since the role requires maintaining accurate records and reporting on account performance, being proficient in CRM tools will not only boost your confidence but also show your readiness for the job.
✨Tip Number 4
Prepare to discuss your sales achievements in detail. Be ready to share specific examples of how you've driven sales growth or built strong customer relationships in previous roles, as this will highlight your suitability for the position.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or account management, particularly within the construction or building supplies sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Desk-Based Account Manager role. Mention specific skills such as relationship-building and data analysis, and provide examples of how you've successfully driven sales growth in previous positions.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills, ability to work towards targets, and proficiency with CRM tools. These are crucial for the role and should be clearly articulated in your documents.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Desk-Based Account Manager.
How to prepare for a job interview at Genuit Group
✨Know Your Portfolio
Before the interview, make sure to familiarise yourself with the types of builders' merchant accounts you will be managing. Understand their needs and how your role can support their growth. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Your Sales Skills
Be prepared to discuss specific examples of how you've driven sales in previous roles. Highlight your experience with upselling and cross-selling, and be ready to share metrics or results that showcase your success. This will help illustrate your commercial acumen.
✨Showcase Your Relationship-Building Abilities
Since this role involves building long-term customer relationships, think of examples where you've successfully managed client relationships. Discuss how you resolved issues and maintained trust, as this will demonstrate your capability to be a brand ambassador.
✨Familiarise Yourself with CRM Tools
As the role requires proficiency in CRM systems, brush up on your knowledge of these tools. Be ready to discuss how you've used CRM software in the past to manage customer interactions and report on performance. This will show that you're technically savvy and ready to adapt to their systems.