Customer Service Coordinator

Polypipe Civils and Green Urbanisation is a UK leader in sustainable infrastructure and water management solutions. We provide advanced systems that support climate-resilient development – from stormwater attenuation and flood mitigation to green urban spaces and biodiversity enhancement. Our integrated approach combines civil engineering expertise with green innovation, helping to create healthier, more sustainable environments.

Role Purpose

To provide a professional and efficient first point of contact for our valued Customer base and external salesforce, ensuring delivery of excellent customer service every time.

Key Responsibilities

• Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
• Co-ordinate across company functions, ensuring customer satisfaction is optimised and ensuring all parties involved are kept informed and up to date of any changes in a timely manner.
• Manage a variety of different queries from customers / sales force representatives.
• Data Input all sales orders on to bespoke CRM.
• Prompt response to emails and sales calls, with a pro-active approach.
• Customer support, including service, pricing, technical and product queries.
• Advise customers and sales representatives on stock management issues and providing approximate dispatch dates.
• Provide customers with updates relating to overdue orders or balances.
• Process collection requests according to company policy.
• Attend and take an active part in departmental meetings, making a positive contribution.
• Cross functional relationship building to deliver customer excellence.
• Managing and providing a professional, timely problem resolution to our customers.

Skills/ Experience

• Customer facing role experience is essential.
• A passion for Service excellence.
• GCSE Grade C in Math's & English or equivalent.
• Proficient in Microsoft Office Package particularly excel, word and PPT.
• Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels.
• Ability to work on own initiative and prioritise a wide variety of tasks.
• A pro-active approach.
• Product Knowledge of Building Products and Previous experience with Sales Logix, Crystal or Sage Package would be advantageous.

Hours Of Work: Monday to Thursday 9am to 4.30pm and Friday 9am to 3.30pm.

Benefits

• Entitled to 25 days holiday.
• Pension contribution matched up to 8%.
• Life assurance.
• Save as you earn Genuit Sharesave scheme.
• Enhanced maternity and paternity pay.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale. At Polypipe we recognise the contribution our people make to our success and are committed to attracting talent from a wide and diverse pool. Our people are the heart and soul of our business, and we know that they are the key to ensuring our long-term sustainability, enabling us to be flexible and responsive to the needs of our customers and the wider construction industry, and we offer rewarding career opportunities to individuals who share our values and are passionate about making a positive impact. And that is why we are passionate about developing a culture of trust and innovation, one that values and celebrates the contributions of each and every team member. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace.