Genuit Group is seeking a proactive Customer Resolution Specialist to own the end-to-end journey when complaints arise. You will coordinate with Account Managers, Product Specialists and Technical Support Engineers to resolve issues efficiently and close cases with clear customer communication.
Responsibilities include handling complaints, managing warranty claims, and arranging servicing bookings. Strong Office 365 and CRM/ERP knowledge will help drive consistent, right‑first‑time outcomes.
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Customer Resolution Specialist (End-to-End Support) employer: Genuit Group
Genuit Group's Nuaire division offers a dynamic work environment in Caerphilly, where employees are encouraged to innovate and drive efficiency in production planning. With a strong focus on employee growth and development, the company provides ample opportunities for professional advancement while fostering a collaborative culture that values teamwork and continuous improvement. Joining Genuit means being part of a forward-thinking organisation dedicated to making a positive impact in the Climate Management Solutions sector.
