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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support customers via phone, email, and online.
- Company: Join ADEY, a market leader in residential water treatment products.
- Benefits: Enjoy 23 days holiday, matched pension contributions, and private health scheme.
- Why this job: Be part of a growing team making a real impact in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Dynamic work environment with opportunities for personal development and team growth.
The predicted salary is between 28800 - 43200 £ per year.
ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Customer Advisor to join the team. Now part of the Genuit Group Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.
The Role
To deliver exceptional customer service across the ADEY Group (excluding Alpha Scientific), supporting customers in the UK and, where required, in Europe, the US, China, and other regions as ADEY continues to grow. The role focuses on assisting customers via telephone, email, and online support, ensuring queries are handled promptly and professionally.
Responsibilities
- Deliver outstanding customer service across the ADEY Group (excluding Alpha Scientific), primarily supporting UK customers and, when required, those in Europe, the US, China, and other growing regions.
- Respond promptly and professionally to customer enquiries via telephone, email, and online platforms, ensuring accurate and helpful information is provided.
- Follow established processes to maintain the smooth operation of the Customer Service function and contribute ideas for continuous improvement.
- Work collaboratively with colleagues to achieve team KPIs and uphold high standards of service.
- Share knowledge and assist with training within the wider Customer Service team when needed.
- Support the implementation and adherence to standard operating procedures by accurately recording and following guidelines.
- Demonstrate a proactive approach to personal development and contribute positively to team growth and success.
The Person
- Previous experience in a customer service role, handling telephone, email, and online enquiries.
- Experience working in a fast-paced environment with high attention to detail.
- Good understanding of customer service principles and best practices.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and prioritise effectively.
- Problem-solving skills and a proactive approach to resolving issues.
- Team player with a collaborative mindset.
- Ability to remain focused and accurate when working under pressure.
- Resilience and adaptability to changing priorities.
- Professional and empathetic approach when dealing with challenging situations.
The Benefits
- 23 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Private health scheme
- Genuit sharesave scheme
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
Customer Advisor employer: Genuit Group
Contact Detail:
Genuit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Get to know ADEY and its products inside out! Understanding what they do will help you connect with the team and show that you're genuinely interested in the role. Plus, it’ll give you a leg up when answering questions during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, being clear and confident is key. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your proactive approach and resilience, which are super important for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Advisor role. Highlight your previous customer service experience and how it aligns with ADEY's commitment to exceptional service.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any problem-solving skills you have. We want to see how you can manage multiple tasks and stay focused under pressure!
Be Professional and Personable: When writing your application, keep a professional tone but let your personality shine through. We love candidates who can communicate effectively and show empathy, especially when dealing with challenging situations.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Genuit Group
✨Know Your Customer Service Basics
Before the interview, brush up on customer service principles and best practices. Be ready to discuss how you've applied these in previous roles, especially in handling enquiries via phone, email, and online platforms.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging customer situations in the past. Highlight your proactive approach and resilience when dealing with difficult queries, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with ADEY
Research ADEY and its products, especially their residential water treatment solutions. Understanding the company's mission and growth plans will help you align your answers with their goals during the interview.
✨Practice Effective Communication
Since strong communication skills are key for a Customer Advisor, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal and written communication style.
