At a Glance
- Tasks: Administer and support IT business systems, enhancing efficiency and user experience.
- Company: Join Nu-Heat, a leader in sustainable heating solutions with a collaborative culture.
- Benefits: Competitive salary, 25 days holiday, pension matching, and life assurance.
- Other info: Hybrid working model with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact on system efficiency while working with innovative technologies.
- Qualifications: Experience with business systems, especially NetSuite, and strong problem-solving skills.
The predicted salary is between 43000 - 43000 £ per year.
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
The Business Systems Administrator at Nu-Heat is responsible for the daily administration, support, and maintenance of IT business systems, including CRM/ERP platforms like NetSuite and Q&D. Reporting to the CMS IT Business Partner, working closely with the Nu-Heat Finance Director and collaborating with Genuit Group IS teams, this role focuses on improving system efficiency, configuring platforms, and providing user support and training. The Administrator ensures system compliance with Genuit IS policies, manages supplier support contracts, and assists in system improvement projects following Group PMO governance.
This role champions data-driven decision-making, promotes standardisation and automation, and maintains resilient, scalable business operations, all while embodying Genuit's trademark behaviours of "we work together," "we take ownership," and "we find a better way."
Working hours: 37.5 hours per week. Monday-Friday, 9am-5pm.
Working style: A hybrid role with meaningful in‑office presence, enabling close collaboration and strong partnerships across the business.
Responsibilities
- Strategic/Systems Support
- Support local adoption of Group ERP standards, working with Group/CMS IS and the Finance Director.
- Configure systems to meet operational needs while minimising customisation and technical debt.
- Identify and log improvement opportunities across processes, automation and simplification.
- Document requirements and change requests, preparing data and impact summaries for proposals.
- Support change management for new features, including training, documentation and communications.
- Improve management information through standardisation and automation.
- Manage supplier relationships to balance operational needs with strategic priorities.
- Operational Management
- Perform daily system administration including user access, roles and configuration updates.
- Monitor system performance, resolve support tickets and escalate vendor issues.
- Act as the local contact for IT suppliers for operational and support matters.
- Enforce Group security standards and escalate compliance issues to Group IS.
- Support business continuity and disaster recovery through runbook maintenance and testing.
- Provide user support and training with clear documentation for processes and changes.
- Produce reports and support data governance, including data quality checks and escalations.
The Person
- Essential
- Experience supporting or configuring business systems/ERPs, ideally NetSuite.
- High-level of understanding of ERP architecture i.e. dependencies, data storage etc.
- Hands‑on user support and incident management, including working with third‑party providers.
- Strong understanding of user access management and basic IT security controls.
- Ability to produce and maintain management information and reports (SQL/reporting tools a plus).
- Clear communicator, able to explain technical issues simply.
- Motivated, solutions‑focused problem solver with a positive approach.
- Organised and reliable, able to manage multiple priorities with strong attention to detail.
- Customer‑focused and collaborative, building effective relationships with stakeholders and suppliers.
- Comfortable working independently or within a wider IT/team structure.
- Good project management skills with a results‑driven mindset.
- Commercially aware with a strong customer focus.
- Proactive learner, keeping up to date with evolving systems and technologies.
- Desirable
- NetSuite Administrator certification or similar.
- Experience supporting systems within a PLC subsidiary or matrix environment.
- Familiarity with ITIL or incident/change management processes.
- Experience managing supplier contracts or SLAs.
The Benefits
- Salary: Up to £43,000 DOE
- 25 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Genuit sharesave scheme
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
Business Systems Administrator employer: Genuit Group
As a Systems Operations Engineer at our company, you will thrive in a dynamic work culture that prioritises collaboration and innovation. Located in Leeds or Doncaster, we offer a supportive environment with ample opportunities for professional growth, competitive benefits including a generous holiday allowance and pension contributions, and a commitment to continuous learning. Join us to be part of a team that values your expertise and encourages you to make a meaningful impact on our core systems and services.
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We think this is how you could land Business Systems Administrator
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We think you need these skills to ace Business Systems Administrator
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Genuit Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Genuit Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Genuit Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
