At a Glance
- Tasks: Manage and develop customer accounts while driving sales growth.
- Company: Join Nu-Heat, a leader in innovative heating solutions.
- Benefits: Competitive salary, collaborative office culture, and career development opportunities.
- Other info: Dynamic office environment that fosters creativity and connection.
- Why this job: Make a real impact in the renewable energy sector with a supportive team.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award‑winning customer service, our bespoke heating systems are precisely designed for our customers’ projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
The Role
In this role, you will be responsible for managing and developing your own section of Nu-Heat’s trade and new business customer base. This includes nurturing existing relationships and proactively sourcing new opportunities to drive long‑term sales growth. You’ll manage the customer experience from initial contact through to order confirmation, whether the customer has a live project or not. This involves specifying the most suitable system(s) for each customer, maintaining strong conversion and retention rates, and ensuring a tailored package of support is in place for your portfolio of accounts. You will be expected to build and maintain effective relationships with both existing and potential customers, proactively identify, qualify and follow up on new business leads, manage enquiries from lead creation through to order confirmation and contribute to both personal and team sales targets.
To succeed in this role, you’ll need to be a confident, driven team player with a high level of focus and motivation in the sales arena. You should consistently deliver exceptional customer service and demonstrate commercial awareness. You’ll also be expected to maintain up‑to‑date knowledge of Nu-Heat products and competitor offerings and understand relevant legislation affecting the renewable and underfloor heating (UFH) market through independent study or by requesting training where needed.
Working hours: 37.5 hours per week, Monday‑Friday, 9am‑5pm. Working style: Office‑based, 5 days per week. Enjoy the buzz of collaboration and the energy of a shared workspace. Our full‑time office culture fuels creativity, connection, and career growth every single day.
Responsibilities
- Customer conversion: Develop trade customers of all levels of business through clear ownership and account management, providing tailored service profiles as appropriate to facilitate business growth at appropriate pricing and margin levels.
- Retention: Identify customers that may be at risk of not retaining and understand why they didn’t purchase from Nu-Heat. Obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.
- Contributing to Company Development: Improving customer satisfaction by answering incoming calls quickly, participating in company meetings, feedback any ideas for improvement.
- Lead to prospect conversion: Qualifying leads to ensure understanding of timescales, value and potential future business.
- Prospect to customer conversion: Following up projects to an agreed SLA to ensure conversion of sales opportunities is maximised.
- Follow‑up previous lapsed customers and unsuccessfully quoted trade prospects to understand why they didn’t purchase from Nu-Heat and obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.
The Person
- Account management and business development experience.
- Able to build rapport quickly and tailor communication style to suit the audience.
- Able to communicate effectively over the phone.
- Able to manage and prioritise a large workload to ensure high levels of efficiency and productivity.
- High levels of I.T literacy.
- Target driven and resourceful.
- Excellent levels of customer service.
- Excellent written communication skills.
Account Manager employer: Genuit Group
Nu-Heat is an exceptional employer that fosters a collaborative and dynamic office culture, where creativity and career growth thrive. With a strong commitment to employee development, we offer tailored training opportunities and a supportive environment that empowers our team members to excel in their roles. Located within the Genuit Group's Climate Management Solutions unit, employees benefit from being part of a forward-thinking organisation dedicated to sustainable heating solutions, ensuring meaningful work that contributes to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know the company inside out! Research Nu-Heat's products and their unique selling points. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can demonstrate your account management skills and how you’ve driven sales growth in the past. Be ready to share specific examples that highlight your success.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the company culture and what it takes to succeed as an Account Manager at Nu-Heat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your experience in account management and business development, and don’t forget to showcase your customer service skills. We want to see how you can bring value to Nu-Heat!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with our goals at Nu-Heat. Be genuine and let your personality come through – we love a bit of character!
Showcase Relevant Experience:When filling out your application, make sure to include specific examples of how you've successfully managed accounts or developed new business. We’re looking for those standout moments that demonstrate your ability to drive sales growth and build relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Nu-Heat and our amazing team!
How to prepare for a job interview at Genuit Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nu-Heat's underfloor heating solutions and how they stand out from competitors. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Highlight specific instances where your approach led to increased sales or improved customer satisfaction, as this aligns perfectly with the responsibilities of an Account Manager.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with lead generation and conversion. Think of times when you identified new business opportunities and how you followed up on them. This will showcase your proactive nature and ability to drive long-term sales growth.
✨Ask Insightful Questions
Prepare thoughtful questions about Nu-Heat’s growth plans and how the Account Manager role contributes to those goals. This shows that you're not just focused on getting the job, but also on how you can contribute to the company's success.
