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For Companies At a Glance
- Tasks: Manage and develop customer relationships to drive sales growth in the heating industry.
- Company: Join Nu-Heat, a leader in bespoke underfloor heating solutions with a collaborative culture.
- Benefits: Enjoy bonuses, 23 days holiday, matched pension contributions, and life assurance.
- Why this job: Be part of a sustainable future while growing your career in a dynamic environment.
- Qualifications: Experience in account management and business development, with strong communication skills.
- Other info: Participate in an engaging recruitment process with team challenges and interviews.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Closing Date For Application
Friday 16/01/2026
Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way.
Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers\’ projects, so they feel the difference.
Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.
The Role
In this role, you will be responsible for managing and developing your own section of Nu-Heat’s trade and new business customer base. This includes nurturing existing relationships and proactively sourcing new opportunities to drive long-term sales growth. You’ll manage the customer experience from initial contact through to order confirmation, whether the customer has a live project or not. This involves specifying the most suitable system(s) for each customer, maintaining strong conversion and retention rates, and ensuring a tailored package of support is in place for your portfolio of accounts. You will be expected to build and maintain effective relationships with both existing and potential customers, proactively identify, qualify, and follow up on new business leads, manage enquiries from lead creation through to order confirmation and contribute to both personal and team sales targets.
To succeed in this role, you’ll need to be a confident, driven team player with a high level of focus and motivation in the sales arena. You should consistently deliver exceptional customer service and demonstrate commercial awareness. You’ll also be expected to maintain up-to-date knowledge of Nu-Heat products and competitor offerings and understand relevant legislation affecting the renewable and underfloor heating (UFH) market through independent study or by requesting training where needed. Working hours: 37.5 hours per week, Monday-Friday, 9am-5pm. Working style: Office-based, 5 days per week. Enjoy the buzz of collaboration and the energy of a shared workspace. Our full-time office culture fuels creativity, connection, and career growth every single day.
Responsibilities
- Customer conversion
- Develop trade customers of all levels of business through clear ownership and account management, providing tailored service profiles as appropriate to facilitate business growth at appropriate pricing and margin levels.
- Retention; Identify customers that maybe at risk of not retaining and understand why they didn’t purchase from Nu-Heat. Obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.
- Contributing to Company Development i.e. improving customer satisfaction by answering incoming calls quickly, participating in company meetings, feedback any ideas for improvement.
- Lead to prospect conversion, qualifying leads to ensure understanding of timescales, value and potential future business.
- Prospect to customer conversion, following up projects to an agreed SLA to ensure conversion of sales opportunities is maximised.
- Follow-up previous lapsed customers and unsuccessfully quoted trade prospects to understand why they didn’t purchase from Nu-Heat and obtain another project to quote for them, understanding what needs to happen for them to order from Nu-Heat next time around.
The Person
- Account management and business development experience
- Able to build rapport quickly and tailor communication style to suit the audience
- Able to communicate effectively over the phone
- Able to manage and prioritise a large workload to ensure high levels of efficiency and productivity
- High levels of I.T literacy
- Target driven and resourceful
- Excellent levels of customer service
- Excellent written & verbal communication skills
- Independent self-starter, able to work in a cross-functional team environment
- H&V industry knowledge is desirable
The Benefits
- Bonus
- 23 days holiday
- Pension contribution matched up to 8%
- Life Assurance 3x base salary
- Genuit sharesave scheme
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
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Account Manager employer: Genuit Group
Contact Detail:
Genuit Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know Nu-Heat inside out! Familiarise yourself with their products and services, so you can speak confidently about how you can contribute to their growth. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the Assessment Day by practising common sales scenarios. Think about how you'd handle customer objections or upsell products. The more prepared you are, the more confident you'll feel when showcasing your skills.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and business development, and show us how you can build rapport with customers.
Showcase Your Customer Service Skills: We want to see how you deliver exceptional customer service. Share examples of how you've gone above and beyond for clients in the past, as this is key to succeeding in this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your achievements and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Genuit Group
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Nu-Heat's underfloor heating systems and how they stand out from competitors. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building rapport is key. Prepare examples of how you've successfully nurtured client relationships in the past. Be ready to discuss specific strategies you used to convert leads into loyal customers.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've faced challenges in sales or account management. Be prepared to share how you identified issues and implemented solutions, especially in retaining customers who may be at risk of leaving.
✨Prepare for Team Dynamics
Since this role involves working closely with a team, be ready to discuss your experience in collaborative environments. Highlight how you contribute to team goals and how you handle feedback, as this will resonate well with their office-based culture.
