At a Glance
- Tasks: Lead the Service Desk team to deliver top-notch IT support and service excellence.
- Company: Join Genuit Group, a leader in sustainable built environments.
- Benefits: Enjoy 25 days holiday, life assurance, and a matched pension scheme.
- Other info: Dynamic workplace focused on continuous improvement and team development.
- Why this job: Make a real impact in a role that combines tech skills with leadership.
- Qualifications: Strong IT support experience and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change while also reducing the impact the built environment has on the environment. Our purpose is to address the challenges caused by climate change and urbanisation by providing water, climate and ventilation management solutions. Together, we create sustainable living.
We are looking for a Service Desk Lead to support the day‑to‑day operations of our Service Desk, ensuring the delivery of high‑quality, efficient and professional IT support across the business. This role combines technical expertise with team leadership, supporting team development, coordinating workloads and maintaining excellent service standards. You will also provide support to our Service Desk Analyst based at another site.
What you’ll be doing:
- Support the leadership and coordination of the Service Desk team to deliver service excellence
- Plan, allocate and monitor workloads to ensure SLAs and service levels are achieved
- Provide technical guidance and oversee incident, problem and escalation management
- Assist with service reporting, documentation and knowledge management
- Support recruitment, onboarding and development of team members
- Help drive continuous improvement across processes, policies and service delivery
What we’re looking for:
- Strong experience in IT support, troubleshooting and service desk environments
- Proven ability to coordinate workloads and support team performance
- Experience with ITSM tools and managing tickets in line with SLAs
- Confidence working with Microsoft 365, Active Directory/Entra ID and endpoint tools
- Excellent communication skills with the ability to engage stakeholders at all levels
- A calm, resilient and customer‑focused approach
Location: Doncaster
Our Benefits:
- Entitled to 25 days holiday
- Holiday purchase scheme
- Life Assurance x3 of annual salary
- Pension contribution matched up to 8%
- Save as you earn
- Genuit Sharesave scheme
Service Desk Team Lead employer: Genuit Group plc
At Genuit Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Doncaster. Our commitment to employee growth is reflected in our comprehensive training programmes and leadership opportunities, ensuring that every team member can thrive while contributing to our mission of creating a sustainable built environment. With competitive benefits such as generous holiday allowances, life assurance, and a matched pension scheme, we provide a rewarding and supportive workplace for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Genuit Group plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Genuit Group plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Genuit Group plc!
✨Direct Apply to Genuit Group plc
Let's not forget to apply directly through the Genuit Group plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Team Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Genuit Group plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Genuit Group plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Genuit Group plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
