At a Glance
- Tasks: Be the go-to person for IT support, solving tech issues and managing service requests.
- Company: Join Genuit Group, a forward-thinking company focused on sustainability and innovation.
- Benefits: Enjoy 25 days holiday, life assurance, and a matched pension scheme.
- Other info: Flexible work culture with opportunities for growth and development.
- Why this job: Kickstart your career in IT while making a real impact in a supportive environment.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft systems.
The predicted salary is between 40500 - 49500 £ per year.
Act as the first point of contact for IT incidents, queries and service requests.
Log, categorise and manage tickets accurately within service management systems.
Diagnose and resolve technical issues, escalating where appropriate.
Provide support and guidance on applications, hardware, systems and security best practices.
Fulfil service requests within agreed service levels and timelines.
Assist with problem management activities, identifying trends and contributing to long-term solutions.
Configure, deploy and maintain desktop, laptop, mobile and printer devices.
Support software installation, licensing, updates and troubleshooting.
Contribute to knowledge articles, documentation and continuous service improvement initiatives.
What We're Looking For
- Experience in an IT Service Desk or technical support environment.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Microsoft Windows desktop operating systems.
- Experience with Microsoft 365, SharePoint and Exchange/mailbox administration.
- Basic Active Directory knowledge, including user administration and permissions management.
- Understanding of hardware support, software deployment and device configuration.
- Familiarity with ITSM, ticketing and knowledge management systems.
- Strong communication and customer service skills.
- Ability to work independently and manage competing priorities.
Additional requirements
- Full UK driving licence and willingness to travel to Group sites as required.
Location: Doncaster
Our Benefits
- Entitled to 25 days holiday.
- Holiday purchase scheme.
- Life Assurance x3 of annual salary.
- Pension contribution matched up to 8%.
- Save as you earn Genuit Sharesave scheme.
Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool.
We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.
Our people are central to us which is why we’re passionate about building a culture of trust and innovation.
We operate a decentralised business model where each Genuit Business attracts, nurtures, and retains local talent, becoming experts in their field.
It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace.
Service Desk Analyst employer: Genuit Group plc
Genuit Group is an exceptional employer, offering a dynamic work environment where innovation meets sustainability. As an HR Coordinator in our Climate Management Solutions division, you'll not only contribute to meaningful projects that enhance indoor air quality and reduce carbon emissions but also enjoy a supportive culture that prioritises employee growth through continuous improvement initiatives and comprehensive benefits, including a generous holiday allowance and matched pension contributions. Join us in making a positive impact while developing your career in a forward-thinking organisation committed to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Genuit Group plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Genuit Group plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Genuit Group plc:Your cover letter is your chance to shine! Tell us why you want to work at Genuit Group plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Genuit Group plc!
How to prepare for a job interview at Genuit Group plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
