At a Glance
- Tasks: Provide first-line technical support and resolve IT issues for colleagues.
- Company: Join the Genuit Group, a dynamic team focused on innovation.
- Benefits: Enjoy 25 days holiday, life assurance, and a matched pension scheme.
- Other info: Opportunity for career growth and continuous improvement in a supportive environment.
- Why this job: Make a real difference by helping others stay productive with tech support.
- Qualifications: Experience in IT support, strong troubleshooting skills, and customer service focus.
The predicted salary is between 40000 - 45000 £ per year.
We’re looking for a Service Desk Analyst to join the Genuit Group Service Desk team, providing first‑line technical support and helping colleagues stay productive through the effective resolution of IT issues and service requests.
As the primary point of contact for technical support, you’ll play a key role in diagnosing and resolving hardware, software and application issues, ensuring service levels are maintained and users receive a high‑quality support experience.
- What You'll Be Doing
- Act as the first point of contact for IT incidents, queries and service requests
- Log, categorise and manage tickets accurately within service management systems
- Diagnose and resolve technical issues, escalating where appropriate
- Provide support and guidance on applications, hardware, systems and security best practices
- Fulfil service requests within agreed service levels and timelines
- Assist with problem management activities, identifying trends and contributing to long‑term solutions
- Configure, deploy and maintain desktop, laptop, mobile and printer devices
- Support software installation, licensing, updates and troubleshooting
- Contribute to knowledge articles, documentation and continuous service improvement initiatives
What We're Looking For
- Experience in an IT Service Desk or technical support environment
- Strong troubleshooting and problem‑solving skills
- Knowledge of Microsoft Windows desktop operating systems
- Experience with Microsoft 365, Share Point and Exchange/mailbox administration
- Basic Active Directory knowledge, including user administration and permissions management
- Understanding of hardware support, software deployment and device configuration
- Familiarity with ITSM, ticketing and knowledge management systems
- Strong communication and customer service skills
- Ability to work independently and manage competing priorities
Full UK driving licence and willingness to travel to Group sites as required.
- Location
- Doncaster
Benefits
- Entitled to 25 days holiday
- Holiday purchase scheme
- Life Assurance (x3 of annual salary)
- Pension contribution matched up to 8%
- Save as you earn Genuit Sharesave scheme
- #J-18808-Ljbffr
Service Desk Analyst employer: Genuit Group plc
Genuit Group plc is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the technology landscape. With a strong focus on employee growth and development, you will have access to continuous learning opportunities and the chance to influence key technology strategies within a supportive team environment. Located in the United Kingdom, the company offers a dynamic setting where your expertise as an Enterprise Solutions Architect can thrive, driving meaningful change across the organisation.
