First-Line IT Service Desk Specialist

First-Line IT Service Desk Specialist

Full-Time 25000 - 35000 £ / year (est.) No working from home possible
Genuit Group plc

At a Glance

  • Tasks: Provide first-line IT support, diagnose issues, and manage service tickets.
  • Company: Join Genuit Group plc, a leader in innovative solutions.
  • Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
  • Other info: Dynamic team environment with plenty of learning opportunities.
  • Why this job: Be the go-to tech hero, helping colleagues stay productive every day.
  • Qualifications: Basic IT knowledge and a passion for problem-solving.

The predicted salary is between 25000 - 35000 £ per year.

Genuit Group plc is seeking a Service Desk Analyst to join the Genuit Group Service Desk team in Doncaster, providing first‑line technical support and keeping colleagues productive through effective issue resolution.

As the primary contact for IT support, you’ll diagnose hardware, software and application issues, log and manage tickets, assist with deployments, and promote security best practices while meeting service levels.

First-Line IT Service Desk Specialist employer: Genuit Group plc

Genuit Group plc is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the technology landscape. With a strong focus on employee growth and development, you will have access to continuous learning opportunities and the chance to influence key technology strategies within a supportive team environment. Located in the United Kingdom, the company offers a dynamic setting where your expertise as an Enterprise Solutions Architect can thrive, driving meaningful change across the organisation.

Genuit Group plc

Contact Details:

Genuit Group plc Recruitment Team

We think you need these skills to ace First-Line IT Service Desk Specialist

Technical Support
Issue Diagnosis
Ticket Management
Hardware Troubleshooting
Software Troubleshooting
Application Support
Deployment Assistance