Closing Date for Application
Thursday 16/07/2026
Role
We are looking for a Desktop Team Lead to support the effective day‑to‑day operation of our Desktop Support Team. This role is key to ensuring a high‑quality end‑user support service, providing technical guidance, coordination and supervisory support while driving service excellence, consistency and continuous improvement across our sites.
What you’ll be doing
- Support the leadership and coordination of the Desktop Support Team, ensuring service standards are met
- Plan and allocate work to engineers to maintain SLAs and service performance
- Provide technical guidance and support incident, problem and escalation management
- Assist with service reporting, documentation and knowledge management
- Support recruitment, onboarding and development of team members
- Help maintain and improve processes, policies and service standards
What we’re looking for
- Strong experience in desktop support, troubleshooting and end‑user computing
- Confidence working with Microsoft 365, Active Directory/Entra ID and endpoint management tools (e.g. Intune)
- Experience using ITSM tools and managing tickets in line with SLAs
- Strong organisational and problem‑solving skills with a structured approach
- Excellent communication skills with the ability to work across all levels
- A calm, resilient and customer‑focused mindset
Location
Doncaster
Our Benefits
- Entitled to 25 days holiday
- Holiday purchase scheme
- Life Assurance 3× annual salary
- Pension contribution matched up to 8% (Save as you earn)
- Genuit Sharesave scheme
