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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve IT issues for users.
- Company: Join the Genuit Group, a leader in innovative solutions and technology.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Boost your tech skills while helping others and making a real impact.
- Qualifications: Basic IT knowledge and a valid UK driving license required.
- Other info: Opportunity to grow within a dynamic and forward-thinking company.
The predicted salary is between 30000 - 42000 £ per year.
The role is the primary contact for technical support as part of the Genuit Group Service Desk. Providing onsite user, application and hardware support for all IT problems and issues from diagnosis to resolution. The primary objective for the role is to maximise end-user productivity, through effective management and resolution of incidents and the timely fulfilment of service requests, maintaining our agreed service levels.
Essential Duties
- Diligently recording reported faults, queries, and service requests, correctly categorising these within our ticket and knowledge systems.
- Identifying, diagnosing, and resolving reported technical issues and faults, escalating to resolver groups where necessary to maintain service levels.
- Providing support and advice on appropriate solutions, workarounds, and essential security.
- Assisting in the identification, analysis, and escalation of problems, owning through to resolution.
- Meeting SLA in delivering effective request fulfilment.
- Maintaining and updating systems, applications, hardware and platforms.
Core competencies
- Foundational knowledge of ITIL best practice principles.
- Incident Management
- Following agreed procedures, identifying, and categorising incidents and events.
- Gathering information and participating in effective incident resolution, allocating responsibilities as appropriate.
- Maintaining records, communicates, and advises on action taken.
- Investigating problems in systems, processes, and services.
- Assisting in the creation and implementation of remedies and preventative measures.
- Provisioning and configuration of end user compute, PC, printer, laptop, and mobile devices following agreed procedures and quality standards.
- Recording all assets installed or removed, maintaining effective configuration management.
- Effective in the installation, update and configuration of software and licences.
- Diagnosing application faults and remediation.
Must hold a valid full UK driving license.
Desktop Support Engineer employer: Genuit Group plc
Contact Detail:
Genuit Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on incident and problem management principles. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to effective service delivery.
✨Tip Number 2
Brush up on your technical skills related to desktop support, including troubleshooting common hardware and software issues. Being able to discuss specific examples of how you've resolved similar problems in the past can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your communication skills, as you'll need to explain technical issues to non-technical users. Practising how to convey complex information in a simple manner can help you make a great impression during the interview.
✨Tip Number 4
Research the Genuit Group and their service desk operations. Understanding their values and how they approach customer service will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly any roles where you've provided onsite user support or resolved IT issues. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Desktop Support Engineer role and explain how your background in ITIL principles and incident management makes you a great fit. Be specific about your problem-solving skills and any relevant achievements.
Showcase Relevant Skills: When detailing your experience, focus on your foundational knowledge of ITIL best practices, your ability to diagnose and resolve technical issues, and your experience with systems and applications. Highlight any specific tools or software you are proficient in.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves maintaining service levels and effective communication.
How to prepare for a job interview at Genuit Group plc
✨Show Your Technical Knowledge
Make sure to brush up on your foundational knowledge of ITIL best practices and incident management. Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past.
✨Demonstrate Problem-Solving Skills
During the interview, highlight your ability to investigate problems and implement effective solutions. Share instances where you successfully identified a problem and the steps you took to resolve it.
✨Familiarise Yourself with the Role's Responsibilities
Understand the key duties of the Desktop Support Engineer role, such as managing service requests and maintaining service levels. Be ready to explain how your previous experience aligns with these responsibilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life technical support situations. Practice articulating your thought process and the actions you would take to resolve various IT issues.
