Administrator in Caerphilly

Established in 1966, Nuaire is a UK based ventilation solutions provider designing and manufacturing products for the domestic, commercial, and industrial construction sectors. Our state-of-the-art facilities in Caerphilly operate with minimal impact on the environment, driven by ambitious targets to drive forward green manufacturing practices. Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers’ needs and solve today’s ventilation challenges. Our loyal and highly skilled workforce are key to our success in delivering clean air, everywhere. Now part of the Genuit Group’s Climate Management Solutions (CMS) business unit, Nuaire has ambitious growth plans.

The primary function of the role is to ensure all customer enquiries are identified correctly and at the earliest stage all relevant key project information is obtained. The Administrator will then process all enquiries onto our Database to enable Estimating Teams to prepare quotes for customers. This is a 3-month FTC opportunity in the first instance.

Working hours: Monday - Thursday 8:30am to 4:30pm, Friday 8:30am to 4pm

Working style: Onsite.

Responsibilities:

• Process all incoming enquiries to ensure they are entered onto our system to enable the Estimating Teams to prepare the quote accurately and on time to the customer.
• Ensure that all key information is obtained in order to ensure the correct customer, project and consultant details are used, and avoid duplications.
• Ensure that the specification, drawings and schedules are in the correct format.
• Liaising with internal and external teams to prioritise the workload and return dates accordingly.
• Outbound calling customers to agree tender return dates when required.
• The administrator will manage the email inbox to ensure it is maintained and cleared at the end of every day.
• Allocating the work to the correct business stream and sub department ensuring workloads are accurate for the Estimating Departments.
• Liaising with internal/external departments to ensure return dates are met, and more information requests are updated.
• Outbound calling customers to rearrange or agree tender return dates.
• To assist with overflow calls from the Customer Service Telephone Team, providing accurate information to customers and representatives on products, prices and lead-times.
• Meet agreed targets, KPIs and deadlines.
• Provide excellent customer service, being helpful, courteous and professional at all times, going that extra mile to deliver a great customer experience.
• Work in a manner to achieve the company “Core Values” – Customer, Innovation, Quality and People.

The Person:

Key Behaviours: Enthusiastic about customer needs, an effective communicator, self-motivated and able to work well under pressure. Embraces personal challenge, is resilient, organised, and has the ability to prioritise workload. Displays a positive demeanour and is receptive to developing and implementing new ideas. Able to work collaboratively with colleagues to deliver successful outcomes.

Requirements (Knowledge and Experience):

Essential:

• Experience of working in a customer orientated, fast paced service environment.
• Excellent customer service skills.
• Good negotiation and influencing skills.
• Good organisation and time management skills.
• Highly detailed in approach, with good problem-solving skills.
• Self-motivated and able to maintain a confident, positive attitude.
• Team player with the ability to inspire and motivate others.
• Good people, verbal and written communication skills.
• IT confident, ideally with working knowledge of Microsoft Word/Excel or equivalent packages.

Desirable:

• Aware of commercial considerations around balancing customer needs and company requirements.
• A good standard of English literacy and Mathematics (GCSE or equivalent).

The Benefits:

• 25 days holiday.
• Pension contribution matched up to 8%.
• Life Assurance 3x base salary.
• Genuit sharesave scheme.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.