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For Companies At a Glance
- Tasks: Provide top-notch customer service and advise on vehicle parts in a dynamic call centre.
- Company: Join NAPA Autoparts, a leader in premium parts for commercial vehicles.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Why this job: Make a real difference by helping customers keep their vehicles running smoothly.
- Qualifications: 2+ years in commercial parts with strong customer service skills.
- Other info: Be part of a global network with endless opportunities for development.
The predicted salary is between 36000 - 60000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.
With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
Job Summary
Provide customer service in NAPA CV contact centre for our national key account customers. Ensuring the correct goods are delivered on time, high first-call resolution and supporting the customers vehicle uptime.
Job Description
- Advise customers on parts needed for their vehicles
- Interpret customer enquiries and provide accurate advice on parts
- Locate parts from inventory and order parts as required across multiple sites
- Process customer orders for parts and accessories to enable a one stop shop
- Maintain customer database
- Provide advice on pricing and promotions
- Liaise with suppliers and manufacturers for parts information
- Preparing quotations and processing invoices
Responsibilities
- Building strong relationships with internal teams and external customers
- Identifying, sourcing and ordering vehicle parts using manufacturer systems
- Preparing quotations and processing invoices
- Upholding maximum standards of customer service, quality and compliance
- Managing trade and workshop parts requirements
Qualifications
- 2+ years commercial parts experience ideally in the aftermarket
- Track record in customer service and sales targets
- Familiarity with MAM Autopart (training available)
- Strong communication and problem-solving skills
- Willingness to work as part of a team
Alliance Automotive Group is an equal opportunities employer.
Senior Parts Advisor in Milton Keynes employer: Genuine Parts
Contact Detail:
Genuine Parts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Parts Advisor in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at NAPA. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your product knowledge. Familiarise yourself with the parts and tools NAPA offers. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Senior Parts Advisor and how you'd handle them. Being able to demonstrate your problem-solving abilities will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the NAPA team directly.
We think you need these skills to ace Senior Parts Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Parts Advisor role. Highlight your commercial parts experience and customer service skills, as these are key for us at NAPA. Use specific examples that showcase your problem-solving abilities and teamwork.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the automotive industry and how your experience aligns with our mission at NAPA. Keep it concise but engaging, and don’t forget to mention your familiarity with MAM Autopart if you have it!
Showcase Your Communication Skills: As a Senior Parts Advisor, strong communication is crucial. In your application, demonstrate your ability to interpret customer enquiries and provide accurate advice. Use clear and professional language, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to our hiring team. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Genuine Parts
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of vehicle parts and their applications. Familiarise yourself with common queries that customers might have, as well as the specific products offered by NAPA. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will highlight your ability to maintain high standards of service, which is crucial for the Senior Parts Advisor role.
✨Practice Problem-Solving Scenarios
Anticipate potential problem-solving scenarios that may arise in the role. Prepare to discuss how you would handle specific customer inquiries or challenges related to parts sourcing and ordering. This will show your analytical skills and readiness to tackle real-world issues.
✨Build Rapport with Interviewers
Remember, interviews are not just about answering questions; they're also about building relationships. Be personable and engage with your interviewers. Ask them about their experiences at NAPA and share your enthusiasm for the company and its values. This can leave a lasting impression.