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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and service.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Wakefield employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Wakefield
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to build confidence in your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up alerts for new job postings that match your interests, so you never miss an opportunity.
We think you need these skills to ace Parts Advisor in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your organisational skills and ability to work under pressure.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Mention specific reasons why you want to join NAPA Auto Parts and how you can contribute to their success.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to engage with customers. Use clear and concise language, and don’t hesitate to demonstrate your empathy and professionalism in your writing.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and you’ll find all the details you need about the role right there!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Parts
Familiarise yourself with the products and services offered by NAPA Auto Parts. Understanding the range of parts, tools, and equipment will not only impress your interviewers but also help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
As a Parts Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might want to role-play common customer interactions or sales scenarios with a friend to build your confidence in handling various situations.
✨Show Your Customer Focus
Be prepared to discuss how you would build rapport with customers and handle their needs. Think of examples from your past experiences where you demonstrated empathy and proactivity in customer service, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within NAPA Auto Parts. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.