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- Tasks: As a Parts Advisor, you'll take orders, upsell, and build customer relationships.
- Company: Join CV Components, part of Alliance Automotive Group, a leader in commercial vehicle parts.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a global brand with a supportive culture and opportunities for growth.
- Qualifications: We're looking for punctual, organised, and enthusiastic individuals with great communication skills.
The predicted salary is between 24000 - 36000 £ per year.
CV Components is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the commercial vehicle parts industry. Understanding the products and services offered by CV Components will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you take orders or upsell can prepare you for real-life interactions with customers, showcasing your ability to build rapport.
✨Tip Number 3
Network within the automotive industry. Attend local events or join online forums related to commercial vehicles. This can help you make connections that may lead to job opportunities and give you insights into customer needs.
✨Tip Number 4
Demonstrate your enthusiasm for the role by preparing questions about the company and its operations. Showing genuine interest during your interview can set you apart from other candidates and highlight your proactive attitude.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers and contributed to sales in previous positions. Show that you understand the importance of maintaining a local customer base.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the types of commercial vehicle parts and tools that CV Components offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge during the interview.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in previous roles. Highlight your ability to upsell and promote offers, as this is crucial for the Parts Advisor position.
✨Showcase Your Communication Skills
Practice clear and professional communication. Since the role involves taking orders over the phone and outbound calling, being articulate and friendly will make a great impression.
✨Be Proactive and Enthusiastic
Exhibit a proactive attitude during the interview. Share instances where you took the initiative to solve problems or improve customer satisfaction, as this aligns with the qualities they are looking for.
