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- Tasks: As a Parts Advisor, you'll take orders, upsell, and build customer relationships.
- Company: Join NAPA Auto Parts, a global leader in automotive parts with a rich history since 1925.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a dynamic team with a focus on customer satisfaction and growth.
- Qualifications: We're looking for punctual, organised, and enthusiastic individuals with great communication skills.
- Other info: Potential for monthly performance bonuses and discounts on car parts.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with NAPA Auto Parts and their product range. Understanding the specifics of automotive parts and how they relate to customer needs will give you an edge during interviews and help you engage effectively with customers.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you upsell or handle customer inquiries can prepare you for real-life interactions and demonstrate your proactive approach.
✨Tip Number 3
Network with current employees or industry professionals. Engaging with those already in the field can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your enthusiasm for the automotive industry. Whether through personal projects, hobbies, or previous work experience, demonstrating a genuine passion for cars and parts will resonate well with the hiring team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, such as customer communication and sales techniques.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and sales. Emphasise any previous roles where you successfully built customer relationships or upsold products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities of a Parts Advisor, particularly in customer engagement and sales.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of automotive parts that NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in the past. Highlight your ability to listen, empathise, and provide solutions that meet their needs, as this is key to expanding the local customer base.
✨Practice Upselling Techniques
Think about ways you can upsell products effectively. Be ready to discuss strategies you've used before to increase sales, as this will be an important part of your responsibilities at NAPA.
✨Show Enthusiasm and Proactivity
During the interview, convey your passion for the automotive industry and your proactive approach to customer service. Employers appreciate candidates who are eager to contribute positively to the team and the business.
