Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Parts Advisor, you'll take orders, upsell, and build customer relationships.
- Company: Join NAPA Auto Parts, a global leader in automotive parts with a rich history since 1925.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a dynamic team with a focus on customer satisfaction and growth.
- Qualifications: We're looking for punctual, organised, and enthusiastic individuals with great communication skills.
- Other info: Potential for performance-based bonuses and discounts on car parts.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
#J-18808-Ljbffr
Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with NAPA Auto Parts and their product range. Understanding the specifics of the automotive parts they offer will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you upsell products or handle customer inquiries can prepare you for the types of interactions you'll have as a Parts Advisor.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the interview process.
✨Tip Number 4
Showcase your enthusiasm for the automotive industry. Being genuinely passionate about cars and parts can resonate well with interviewers and demonstrate that you're a great fit for the team.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for NAPA Auto Parts and how you can contribute to their success as a Parts Advisor.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with NAPA Auto Parts' product range before the interview. Being able to discuss specific parts and their applications will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to upsell and build rapport, as these are key aspects of the Parts Advisor role.
✨Show Enthusiasm for the Brand
Express your excitement about joining a well-respected brand like NAPA. Research their history and values, and be ready to discuss why you want to be part of their team and contribute to their success.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for understanding customer needs and providing the right solutions, which is a core responsibility of a Parts Advisor.
