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- Tasks: As a Parts Advisor, you'll take orders, upsell, and build customer relationships.
- Company: Join NAPA Auto Parts, a global leader in automotive parts with a rich history since 1925.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a dynamic team with a focus on customer satisfaction and growth.
- Qualifications: We're looking for punctual, organised, and enthusiastic individuals with great communication skills.
- Other info: Potential for performance-based bonuses and discounts on car parts.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts was founded in 1925 to meet America's need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand in the country with a championship-winning motorsport team. Now, over 275 AAG UK subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.
Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with NAPA Auto Parts and their product range. Understanding the specifics of automotive parts and how they relate to customer needs will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you upsell or handle customer inquiries can boost your confidence and demonstrate your proactive approach.
✨Tip Number 3
Network with current employees or industry professionals. Engaging with people who work at NAPA or in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Showcase your enthusiasm for customer service. Be prepared to share examples of how you've built rapport with customers in the past, as this is crucial for the Parts Advisor role.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and include specific achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers in the past and how you can contribute to expanding the local customer base.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of automotive parts that NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to upsell and build rapport, as these are key responsibilities in this position.
✨Show Enthusiasm and Proactivity
Express your eagerness to contribute to the team and grow the customer base. Discuss any previous experiences where you took initiative to improve sales or customer satisfaction.
✨Prepare Questions
Have thoughtful questions ready about the company culture, training opportunities, and performance metrics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
