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For Companies At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a global leader in automotive parts.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a trusted brand while building relationships with customers.
- Qualifications: Must be organised, proactive, and possess great communication skills.
- Other info: Access to health and financial tools, plus training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however your focus will be maintaining and expanding the local customer base.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to engage with customers effectively. Role-play with friends or family to get comfortable upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let your enthusiasm for automotive parts shine through! We want to see that you’re not just looking for any job, but that you genuinely care about helping customers find the right parts for their vehicles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Parts Advisor role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice answering common customer queries and upselling techniques. This will help you demonstrate your excellent communication skills during the interview.
✨Show Your Customer Focus
Prepare examples of how you've built rapport with customers in the past. Highlight your ability to empathise and provide solutions, as this is crucial for maintaining and expanding the local customer base.
✨Be Proactive and Enthusiastic
During the interview, convey your proactive attitude and enthusiasm for the role. Share instances where you've taken initiative in previous jobs, as this aligns perfectly with the expectations for a Parts Advisor.
