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For Companies At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and health tools.
- Why this job: Be part of a global brand and make a real impact locally.
- Qualifications: Must be organised, proactive, and have great communication skills.
- Other info: Opportunities for bespoke training and performance-based bonuses.
The predicted salary is between 28800 - 43200 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the automotive industry. You never know who might have a lead on a Parts Advisor position or can put in a good word for you.
✨Tip Number 2
Get your phone ready! Practice your pitch for when you call potential employers. Be enthusiastic and show them why you're the perfect fit for their team at NAPA Auto Parts.
✨Tip Number 3
Show up in person! If you can, visit local branches of NAPA Auto Parts. Introduce yourself, express your interest in the Parts Advisor role, and leave a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings right there.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Passion for Parts: When writing your application, let us know why you're excited about the role of Parts Advisor. Share any relevant experience or enthusiasm for the automotive industry that makes you a great fit for our team.
Tailor Your CV: Make sure your CV highlights the skills and experiences that align with the job description. We want to see how your background in customer service and sales can help us maintain and expand our local customer base.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. Show us your communication skills and how you can build rapport with customers, as this is key for the Parts Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Understand the key features and benefits of various parts, tools, and equipment. This knowledge will help you confidently answer questions and demonstrate your passion for the automotive industry.
✨Practice Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice active listening and clear speaking. Role-play common customer scenarios with a friend to build your confidence in upselling and promoting offers.
✨Show Enthusiasm and Empathy
During the interview, convey your enthusiasm for helping customers. Share examples of how you've built rapport in previous roles. Demonstrating empathy towards customers can set you apart, so think of instances where you've gone the extra mile to assist someone.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about opportunities for career progression or how the team collaborates to achieve sales targets.