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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted global leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
- Other info: Great opportunities for training and personal development.
The predicted salary is between 30000 - 42000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.
With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest!
Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to connect with customers effectively. Role-play with friends or family to get comfortable upselling and handling inquiries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed as a Parts Advisor. Plus, it could lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on new openings and updates directly from us at StudySmarter.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let your enthusiasm for automotive parts shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being a Parts Advisor and helping customers find the right parts.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience you have in customer service or sales, especially if it involves automotive products. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at NAPA Auto Parts!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play common customer interactions with a friend to refine your ability to engage and empathise with customers.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in past roles. Whether it’s upselling or building customer relationships, demonstrating your proactive nature will resonate well with the interviewers.
✨Research the Company Culture
Dive into NAPA's values and mission. Understanding their commitment to quality and customer service will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
