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For Companies At a Glance
- Tasks: Engage with customers, take orders, and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive parts with over 6,000 locations globally.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a dynamic team with opportunities for growth and a supportive work culture.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
- Other info: Potential for monthly performance bonuses and discounts on car parts.
The predicted salary is between 24000 - 36000 £ per year.
Overview
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.
With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
Role
As Parts Advisor you will be involved in all areas of the branch and its operation; however your focus will be maintaining and expanding the local customer base.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers
- Actively promote offers, discounts and customer competitions
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
Not the right fit? Create an account to set up email alerts as new job postings become available that meet your interest! Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with NAPA Auto Parts' product range and services. Understanding the specifics of what they offer will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you upsell products or handle customer inquiries can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current employees or industry professionals to gain insights into the company culture and expectations. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Showcase your enthusiasm for the automotive industry. Whether through personal projects, hobbies, or previous work experience, demonstrating your passion can make a strong impression on hiring managers.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, sales, and automotive knowledge. Use specific examples that demonstrate your ability to upsell and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for NAPA Auto Parts and how your skills align with their needs, particularly in maintaining and expanding the customer base.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in the past. Highlight your ability to listen to their needs and provide tailored solutions, as this is key to expanding the local customer base.
✨Practice Upselling Techniques
Think of ways you can upsell products effectively. During the interview, be ready to discuss strategies you would use to increase invoice value while ensuring customer satisfaction.
✨Showcase Your Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly and confidently. Be prepared to engage in role-play scenarios where you might need to handle customer inquiries or complaints.
