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For Companies At a Glance
- Tasks: Join us as a Parts Advisor, taking orders and building customer relationships.
- Company: NAPA Auto Parts is a leading global provider of premium parts for commercial vehicles.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Why this job: Be part of a reputable brand with a focus on quality and customer service.
- Qualifications: We seek punctual, organised, and enthusiastic individuals with great communication skills.
- Other info: Join a diverse team and access free health and financial tools.
The predicted salary is between 24000 - 36000 £ per year.
Overview
NAPA Auto Parts – Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.
With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation, however your focus will be maintaining and expanding the local customer base.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits / What we offer
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts
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Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the NAPA Auto Parts product range and services. Understanding the specifics of what they offer will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you take orders or upsell products can boost your confidence and prepare you for real-life interactions with customers.
✨Tip Number 3
Network with current or former employees of NAPA Auto Parts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your enthusiasm for customer service. During any conversations or interviews, highlight your proactive attitude and ability to build rapport with customers, as these are key qualities for a Parts Advisor.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Parts Advisor role. Emphasise your customer service abilities, communication skills, and any previous experience in sales or parts advisory roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in maintaining and expanding customer relationships.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Parts Advisor role.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of parts and tools offered by NAPA Auto Parts. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, which is crucial for a Parts Advisor role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in the past. Highlight your ability to listen, empathise, and respond to customer needs, as this is key to maintaining and expanding the local customer base.
✨Practice Upselling Techniques
Think about strategies you can use to upsell products effectively. Be ready to discuss how you would approach upselling during the interview, as increasing invoice value is a significant part of the role.
✨Show Your Organisational Skills
Be prepared to talk about how you manage your time and stay organised, especially when working towards deadlines. Providing examples of how you've handled multiple tasks efficiently will demonstrate your suitability for the position.
