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- Tasks: Join us as a Parts Advisor, focusing on customer orders and building relationships.
- Company: NAPA Auto Parts is a leading provider of premium parts for commercial vehicle mechanics.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Why this job: Be part of a global brand with a strong reputation and supportive culture.
- Qualifications: We seek punctual, organised, and enthusiastic individuals with excellent communication skills.
- Other info: Join a diverse team and access free health and financial tools.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts – Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.
With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
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Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the NAPA Auto Parts product range and services. Understanding the specifics of what they offer will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you upsell products or handle customer inquiries can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with current or former employees of NAPA Auto Parts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and developments in commercial vehicle parts. Showing that you are knowledgeable about the market can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, such as customer communication and sales techniques.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and sales. Emphasise any previous roles where you successfully built customer relationships or upsold products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of parts and tools offered by NAPA Auto Parts. Understanding the products will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As a Parts Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've effectively communicated with customers in the past.
✨Demonstrate Customer Focus
Be ready to share examples of how you've built rapport with customers or handled difficult situations. Highlight your ability to empathise and provide solutions that meet customer needs.
✨Prepare for Role-Specific Scenarios
Think about common scenarios you might face as a Parts Advisor, such as upselling or managing returns. Prepare responses that showcase your problem-solving skills and proactive approach to sales.
