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- Tasks: Join us as a Parts Advisor, focusing on customer orders and building relationships.
- Company: NAPA Auto Parts is part of Alliance Automotive Group, a leader in automotive parts supply.
- Benefits: Enjoy exclusive discounts, career progression, and access to health and financial tools.
- Why this job: Be part of a global brand with a supportive culture and opportunities for growth.
- Qualifications: We seek punctual, organised, and enthusiastic individuals with great communication skills.
- Other info: Potential for monthly performance bonuses and discounts on car parts.
The predicted salary is between 24000 - 36000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence.
With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently. Learn more at https://linktr.ee/napaautopartsuk_ireland.
We are currently looking for a Parts Advisor to join our team.
As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
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Alliance Automotive Group is an equal opportunities employer.
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Parts Advisor employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the types of parts and tools that NAPA Auto Parts offers. This knowledge will help you engage confidently with customers and demonstrate your expertise during any conversations.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. Focus on being pro-active and enthusiastic, as these traits are essential for building rapport with customers.
✨Tip Number 3
Research common upselling techniques and think of ways to apply them in a parts advisory context. Being able to suggest additional products or services effectively can significantly increase your sales performance.
✨Tip Number 4
Network with professionals in the automotive field, whether through social media platforms like LinkedIn or local industry events. Building connections can provide valuable insights and potentially lead to referrals for the Parts Advisor position.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Parts Advisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service, sales, or the automotive industry. Use bullet points for clarity and focus on achievements that demonstrate your ability to upsell and build customer relationships.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully engaged with customers and contributed to sales in past positions. Show that you understand the importance of maintaining a local customer base.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the types of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge about the role.
✨Demonstrate Customer Focus
Prepare examples of how you've successfully built rapport with customers in the past. Highlight your ability to listen, empathise, and respond to customer needs, as this is crucial for a Parts Advisor.
✨Practice Upselling Techniques
Think of ways you can upsell products effectively. Be ready to discuss strategies you've used before to increase sales, as this will be a key part of your responsibilities.
✨Show Your Organisational Skills
Be prepared to talk about how you manage your time and stay organised, especially when handling multiple orders or customer inquiries. This will demonstrate your efficiency and ability to meet deadlines.
