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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career growth, and performance bonuses.
- Why this job: Be part of a global brand while helping customers keep their vehicles running smoothly.
- Qualifications: Must be organised, proactive, and have great communication skills.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE‑matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Northampton employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Northampton
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a Parts Advisor.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to connect with customers and upsell effectively. Role-play with a friend or family member to get comfortable with handling calls and promoting offers.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or at local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Northampton
Some tips for your application 🫡
Show Your Passion for Parts: When you're writing your application, let your enthusiasm for automotive parts shine through! We want to see that you’re not just looking for a job, but that you genuinely care about helping customers find the right parts for their vehicles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the role of Parts Advisor, so don’t be shy about showcasing your customer service skills and any previous experience in sales or automotive environments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. Highlight your key achievements and skills without overcomplicating things!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company. Plus, it shows us you’re serious about joining the NAPA family!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA offers. Being able to discuss specific products and their benefits will show your passion for the role and impress the interviewers.
✨Practice Your Communication Skills
Since you'll be taking orders and upselling, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to empathise and engage effectively.
✨Show Enthusiasm for Customer Service
Demonstrate your proactive attitude by sharing examples of how you've built rapport with customers in the past. Highlighting your enthusiasm for helping others will resonate well with the interviewers.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture or growth opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
