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- Tasks: Engage with customers, take orders, and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a leading name in the automotive industry.
- Benefits: Enjoy exclusive discounts, career progression, and health tools.
- Why this job: Be part of a global brand and make a real impact in customer service.
- Qualifications: Strong communication skills and a proactive attitude towards customer engagement.
- Other info: Great opportunities for training and performance-based bonuses.
The predicted salary is between 30000 - 42000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base. Responsibilities will include but are not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will need to be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance-based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor - UK Wide in Milton Keynes employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor - UK Wide in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can set up alerts for new job postings that match your interests, so you never miss an opportunity.
We think you need these skills to ace Parts Advisor - UK Wide in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your enthusiasm for the automotive industry and how you can help expand our local customer base. Keep it friendly and professional!
Show Off Your Skills: In your application, be sure to showcase your organisational skills and ability to work under pressure. We love candidates who are proactive and can demonstrate empathy towards customers – so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Products
Familiarise yourself with the range of parts and tools that NAPA Auto Parts offers. Being able to discuss specific products, their benefits, and how they meet customer needs will show your enthusiasm and knowledge, making you stand out.
✨Practice Your Communication Skills
Since excellent communication is key for a Parts Advisor, practice articulating your thoughts clearly. Role-play common customer scenarios with a friend or family member to build confidence in handling inquiries and upselling effectively.
✨Show Your Customer Focus
Prepare examples of how you've built rapport with customers in the past. Highlight your ability to empathise and understand their needs, as this will demonstrate that you can maintain and expand the local customer base effectively.
✨Be Ready to Discuss Sales Strategies
Think about how you would approach upselling and promoting offers. Be prepared to share your ideas on how to raise customer awareness and achieve higher sales, as this aligns directly with the responsibilities of the role.
