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- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted global leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 22000 - 26000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Gillingham employer: Genuine Parts Company
Contact Detail:
Genuine Parts Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Gillingham
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Parts Advisor role. Highlight your communication skills and ability to build rapport with customers – these are key for success in this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Gillingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience in customer service or sales, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your enthusiasm for the automotive industry and how you can help expand our local customer base. Keep it friendly and professional!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for cars and customer service come through. It helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers. Understanding the difference between OEM and aftermarket parts will show your passion for the industry and help you answer questions confidently.
✨Practice Your Communication Skills
As a Parts Advisor, you'll need to communicate effectively with customers. Practice active listening and clear speaking. Role-play common customer scenarios with a friend to build your confidence.
✨Show Enthusiasm for Customer Service
Demonstrate your proactive attitude by sharing examples of how you've built rapport with customers in the past. Highlight your ability to upsell and promote offers, as this is key to the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about their training programmes or how they measure success in the Parts Advisor position.