Alliance Automotive Logistics in Exeter is seeking a Customer Service Team Leader to manage a team of advisers across calls, emails and live chat. This office-based role requires reliable commuting to Unit 12, Norman Court, Budlake Road, Marsh Barton, EX2 8PY.
You will lead by example, coach in real time, monitor KPI trends and ensure SLAs are met while embedding group values. The role is full-time and based in Exeter.
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Customer Service Team Lead — Coaching & SLA Champion (Exeter) employer: Genuine Parts Company
Genuine Parts Company is an excellent employer, offering a supportive work culture that prioritises employee growth and development. Located in Leicester, our delivery drivers benefit from exclusive retailer discounts, access to health and financial tools, and clear pathways for career progression within a global leader in automotive parts.
