At a Glance
- Tasks: Assist customers with orders and promote offers to boost sales.
- Company: Join NAPA Auto Parts, a trusted global leader in automotive supplies.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
The predicted salary is between 24000 - 30000 £ per year.
NAPA Auto Parts UK & Ireland is a leading provider of high-quality parts, tools, and equipment dedicated to light vehicle (LV) mechanics and automotive enthusiasts. As part of the globally renowned NAPA network, which has over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland brings a century of expertise along with a trusted reputation for quality, reliability, and excellence. With more than 260 locations across the UK and Ireland, NAPA Auto Parts supplies a comprehensive range of products sourced from top original equipment manufacturers (OEMs), OE-matched quality suppliers, and exclusive brands. These products are tailored to meet the needs of independent garages, motor factors, and automotive enthusiasts, helping to keep vehicles running smoothly and efficiently.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to:
- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long-term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
To be successful in this role you will be:
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro-active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
In return we offer:
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in Edinburgh employer: Genuine Parts Company
NAPA Auto Parts UK & Ireland is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts and a supportive culture that prioritises health and wellbeing. Joining our team as a Parts Advisor means being part of a dedicated group that values customer relationships and rewards performance, all while contributing to the success of a leading provider in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to engage with customers effectively. Role-play common scenarios with friends or family to build confidence and refine your ability to upsell and promote offers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the NAPA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Parts Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Parts:When writing your application, let us know why you're excited about the role of Parts Advisor. Share your enthusiasm for automotive parts and how you can help keep vehicles running smoothly!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service skills and any sales experience.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Genuine Parts Company
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and confident communication. Role-play common customer scenarios with a friend to enhance your ability to upsell and build rapport effectively.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or improving customer satisfaction, demonstrating your proactive nature will align perfectly with what they’re looking for.
✨Be Customer-Centric
During the interview, emphasise your ability to empathise with customers. Share stories that highlight your understanding of customer needs and how you’ve successfully addressed them in the past.
